Reader Help

These are frequently asked questions by readers. If you can't find an answer to your question here, please email us at hello@leanpub.com.

55 articles in this collection
Written by Peter Armstrong and Len Epp

Where do I paste a coupon code?

An author gave me a coupon code. Where do I put it?
Written by Peter Armstrong
Updated over a week ago

Why does Leanpub allow duplicate purchases of a book?

Leanpub shows a warning on a book landing page when I already own a book, but why does it let me purchase it again at all?
Written by Peter Armstrong
Updated over a week ago

Why do you charge 19% VAT for purchases from Germany? Germany has a 7% VAT rate on paper books!

Why is the VAT rate on ebooks so high?
Written by Peter Armstrong
Updated over a week ago

I got a vague error when trying to make a purchase that says "Please try again later". What should I do?

Written by Len Epp
Updated over a week ago

Do you have an app for reading Leanpub books I have bought?

Written by Len Epp
Updated over a week ago

I'm having problems with the Leanpub iOS app crashing or not downloading a book. What can I do?

Written by Len Epp
Updated over a week ago

Do you have an Android app for reading Leanpub books?

Written by Len Epp
Updated over a week ago

Leanpub is saying my VAT number is invalid. Why?

I tried to enter my VAT number on your checkout form, and your form said it was invalid. Why?
Written by Peter Armstrong
Updated over a week ago

The files I'm downloading are too big for my internet connection. What can I do?

Written by Len Epp
Updated over a week ago

Business Information About Leanpub

Written by Len Epp
Updated over a week ago

PayPal does not support my country or region. Is there another way for me to buy a Leanpub book?

Written by Len Epp
Updated over a week ago

I believe I have discovered unauthorized use of a photo. What should I do?

Written by Len Epp
Updated over a week ago

How do I delete my account?

Written by Len Epp
Updated over a week ago

How do I pay with American Express or Discover card?

You can actually pay with American Express or Discover card! Here's how...
Written by Peter Armstrong
Updated over a week ago

How can I remove "This is a Leanpub book" and the Leanpub logo from my book so I can upload it for sale on other websites?

Written by Len Epp
Updated over a week ago

I tried to buy a book and was taken to a screen that said you would send me a "token" by email. What is going on and what should I do next?

Written by Len Epp
Updated over a week ago

If I want to pay more for a book after I have already bought it, what should I do?

Sometimes readers want to pay for a book after they have got it for free, or pay more for it after reading it
Written by Len Epp
Updated over a week ago

How do I cite a Leanpub book, for example, if I am quoting from it in a scholarly article or an essay?

Written by Len Epp
Updated over a week ago

I need to add company information to my receipt. How do I do that?

Written by Len Epp
Updated over a week ago

I have two Leanpub accounts, but I only want one. What should I do?

Written by Len Epp
Updated over a week ago

How do I reset my password?

Written by Len Epp
Updated over a week ago

After I buy a Leanpub book, how can I get it onto my device?

Written by Len Epp
Updated over a week ago

I was trying to buy a book and then the price changed. Why did this happen?

Written by Len Epp
Updated over a week ago

Your credit card form is turning down my attempt to make a purchase. What is going on and what can I do?

Written by Len Epp
Updated over a week ago

Why are all Leanpub books sold in US dollars?

Written by Len Epp
Updated over a week ago

How do I buy multiple copies of a book?

Written by Len Epp
Updated over a week ago

How do I buy a Leanpub book?

Written by Len Epp
Updated over a week ago

How do I get a refund?

Written by Len Epp
Updated over a week ago

What should I do if I can't find an answer to my question in this FAQ?

If you can't find an answer to your question here, there are other ways to get help!
Written by Len Epp
Updated over a week ago

What is Leanpub? I'm asking as a reader.

Written by Len Epp
Updated over a week ago

Since Leanpub books can be updated any time, I will need a place to go where I can always access the latest version of each book I buy. Do you provide me with a personal library for all my books?

Written by Len Epp
Updated over a week ago

How do I download the latest version of a Leanpub book?

Written by Len Epp
Updated over a week ago

What ebook formats does Leanpub publish?

Written by Len Epp
Updated over a week ago

Does Leanpub sell print books?

Written by Len Epp
Updated over a week ago

What if a book looks interesting but I want to take a peek inside before I buy it?

Written by Len Epp
Updated over a week ago

Why do I see a 'Suggested' and a 'Minimum' price when I buy a Leanpub book? What is 'variable pricing'?

Written by Len Epp
Updated over a week ago

I have two accounts. I would like to merge them into one account. How can I do this?

Written by Len Epp
Updated over a week ago

Some Leanpub books show how much money is going to a good cause. How does this work?

Written by Len Epp
Updated over a week ago

Why do book prices have VAT added?

Also, why does the price change sometimes? And why do you charge VAT, you're not in the EU? I need info for my accountant...
Written by Peter Armstrong
Updated over a week ago

How do I give feedback to authors?

Written by Len Epp
Updated over a week ago

How do I get Leanpub books on my Kindle?

Here's what you need to do on Amazon so that you can get a Leanpub book onto your Kindle, and then what you do on Leanpub.
Written by Len Epp
Updated over a week ago

If I buy an in-progress ebook, will I get free updates?

Written by Len Epp
Updated over a week ago

What if I want to return a book? Can I get a refund?

Written by Len Epp
Updated over a week ago

How can I get an invoice or receipt for my purchase? Can I add custom information to the receipt, like my company's name and address?

Written by Len Epp
Updated over a week ago

I would like to purchase a book as a gift for someone else. How can I do this?

Written by Len Epp
Updated over a week ago

I would like to purchase a book for my company. Am I allowed to distribute the ebook to multiple people?

Written by Len Epp
Updated over a week ago

What is "Lean Publishing?"

Written by Len Epp
Updated over a week ago

Why should I buy an in-progress Leanpub ebook?

Written by Len Epp
Updated over a week ago

How can I register my interest in an in-progress but still unpublished book project?

Written by Len Epp
Updated over a week ago

Can I pre-order a copy of an unfinished book?

Written by Len Epp
Updated over a week ago

Why should I buy an ebook on Leanpub when I can buy it elsewhere, like at the Amazon or Apple online bookstores?

Written by Len Epp
Updated over a week ago

I'd like to become a Leanpub author. What should I do?

Written by Len Epp
Updated over a week ago

Can I pay by eCheck with PayPal?

Written by Len Epp
Updated over a week ago

I paid by eCheck but I didn't get my download link!

Written by Len Epp
Updated over a week ago

I'm still not sure about something! Can you help?

Written by Len Epp
Updated over a week ago