Reader Help

These are frequently asked questions by readers. If you can't find an answer to your question here, please email us at hello@leanpub.com.

Peter Armstrong avatar Len Epp avatar
83 articles in this collection
Written by Peter Armstrong and Len Epp

When a new version is published do I get 2 copies in iBooks? And with fiction, do I just get the new instalments or the full book?

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

I can't add a book to the shopping cart on my phone! What can I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Can professors and teachers get a review copy of a Leanpub book?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I clicked a download link in an email from Leanpub on my phone and it won't open. What can I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I sent a Leanpub book to my Kindle and the cover is not showing up. What can I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm trying to make a purchase and I am seeing the message "Transaction refused due to risk model". What can I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Can I pre-order a book?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I bought a book but saw an error. Now there is a charge on my credit card account, but I never got the book. What is going on?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Converting .doc files to .docx format

Len Epp avatar
Written by Len Epp
Updated over a week ago

What does it mean that a book is only "X% complete"?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm wondering how to report spelling/conversion errors. I bought a few books, and I see some that have weird characters, and other have some typos

Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm done with a Leanpub book. Can I share it?

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

When I have sold an incomplete work and I publish upgrades, can I give the upgrades for free to those who have already paid?

Len Epp avatar
Written by Len Epp
Updated over a week ago

The login token did not work - what should I do?

What to do when you can't log in using the token
Len Epp avatar
Written by Len Epp
Updated over a week ago

My token has expired. What should I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I just bought a book with Extras. Where do I download the Extras?

How can I find my Extras?
Len Epp avatar
Written by Len Epp
Updated over a week ago

How long does it take to ship a Leanpub book?

What is the typical shipping time for a Leanpub book?
Len Epp avatar
Written by Len Epp
Updated over a week ago

Is it possible to change my Leanpub username?

Instructions for how to change your username
Len Epp avatar
Written by Len Epp
Updated over a week ago

I can't open a PDF. I see “Failed - Insufficient permissions”

Len Epp avatar
Written by Len Epp
Updated over a week ago

My purchase was blocked. Why is this happening and what can I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm trying to buy a book and I see "This transaction cannot be processed."

Leanpub rejected my credit card, saying "This transaction cannot be processed"
Len Epp avatar
Written by Len Epp
Updated over a week ago

If I buy a book which is in-progress, how does it work? Am I kept current? What about refunds?

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

Your site fails on American Express 4 digit CVV codes.

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

Why do I need to sign in with my email address? I just want to buy a book!

I bought a book sometime in the past, and did not realize this created an account. I don't know my password. Why are you doing this?
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

Why do you charge 25% VAT to Croatia? I thought Croatia charged 5% for books.

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

Why can't I buy Leanpub books on third party stores like Amazon, the iBookstore or Google Play?

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

I'm having a problem using a credit card from Russian Federation. Help!

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

Why am I seeing a CAPTCHA on checkout? I'm not a robot!

I hate CAPTCHAs!
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

Where do I paste a coupon code?

An author gave me a coupon code. Where do I put it?
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

Why does Leanpub allow duplicate purchases of a book?

Leanpub shows a warning on a book landing page when I already own a book, but why does it let me purchase it again at all?
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

Why do you charge 19% VAT for purchases from Germany? Germany has a 7% VAT rate on paper books!

Why is the VAT rate on ebooks so high?
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

I got a vague error when trying to make a purchase that says "Please try again later". What should I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Do you have an app for reading Leanpub books?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm having problems with the Leanpub iOS app crashing or not downloading a book on my iPhone or iPad. What can I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Do you have an Android app for reading Leanpub books?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Leanpub is saying my VAT number is invalid. Why?

I tried to enter my VAT number on your checkout form, and your form said it was invalid. Why?
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

The files I'm downloading are too big for my internet connection. What can I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Business Information About Leanpub

Len Epp avatar
Written by Len Epp
Updated over a week ago

PayPal does not support my country or region. Is there another way for me to buy a Leanpub book?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I believe I have discovered unauthorized use of a photo. What should I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

How do I delete my account?

Len Epp avatar
Written by Len Epp
Updated over a week ago

How do I pay with American Express or Discover card?

You can actually pay with American Express or Discover card! Here's how...
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

How can I remove "This is a Leanpub book" and the Leanpub logo from my book so I can upload it for sale on other websites?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I tried to buy a book and was taken to a screen that said you would send me a "token" by email. What is going on and what should I do next?

Len Epp avatar
Written by Len Epp
Updated over a week ago

If I want to pay more for a book after I have already bought it, what should I do?

Sometimes readers want to pay for a book after they have got it for free, or pay more for it after reading it
Len Epp avatar
Written by Len Epp
Updated over a week ago

How do I cite a Leanpub book, for example, if I am quoting from it in a scholarly article or an essay?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I need to add company information to my receipt. How do I do that?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I have two Leanpub accounts, but I only want one. What should I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

How do I reset my password?

Len Epp avatar
Written by Len Epp
Updated over a week ago

After I buy a Leanpub book, how can I get it onto my device?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I was trying to buy a book and then the price changed. Why did this happen?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Your credit card form is turning down my attempt to make a purchase. What is going on and what can I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Why are all Leanpub books sold in US dollars?

Len Epp avatar
Written by Len Epp
Updated over a week ago

How do I buy multiple copies of a book?

Len Epp avatar
Written by Len Epp
Updated over a week ago

How do I buy a Leanpub book?

Len Epp avatar
Written by Len Epp
Updated over a week ago

How do I get a refund?

Len Epp avatar
Written by Len Epp
Updated over a week ago

What should I do if I can't find an answer to my question in this FAQ?

If you can't find an answer to your question here, there are other ways to get help!
Len Epp avatar
Written by Len Epp
Updated over a week ago

What is Leanpub? I'm asking as a reader.

Len Epp avatar
Written by Len Epp
Updated over a week ago

Since Leanpub books can be updated any time, I will need a place to go where I can always access the latest version of each book I buy. Do you provide me with a personal library for all my books?

Len Epp avatar
Written by Len Epp
Updated over a week ago

How do I download the latest version of a Leanpub book?

Len Epp avatar
Written by Len Epp
Updated over a week ago

What ebook formats does Leanpub publish?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Does Leanpub sell print books?

Len Epp avatar
Written by Len Epp
Updated over a week ago

What if a book looks interesting but I want to take a peek inside before I buy it?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Why do I see a 'Suggested' and a 'Minimum' price when I buy a Leanpub book? What is 'variable pricing'?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I have two accounts. I would like to merge them into one account. How can I do this?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Some Leanpub books show how much money is going to a good cause. How does this work?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Why do book prices have VAT added?

Also, why does the price change sometimes? And why do you charge VAT, you're not in the EU? I need info for my accountant...
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

How do I give feedback to authors?

Len Epp avatar
Written by Len Epp
Updated over a week ago

How do I get Leanpub books on my Kindle?

Here's what you need to do on Amazon so that you can get a Leanpub book onto your Kindle, and then what you do on Leanpub.
Len Epp avatar
Written by Len Epp
Updated over a week ago

If I buy an in-progress ebook, will I get free updates?

Len Epp avatar
Written by Len Epp
Updated over a week ago

What if I want to return a book? Can I get a refund?

Len Epp avatar
Written by Len Epp
Updated over a week ago

How can I get an invoice or receipt for my purchase? Can I add custom information to the receipt, like my company's name and address?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I would like to purchase a book as a gift for someone else. How can I do this?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I would like to purchase a book for my company. Am I allowed to distribute the ebook to multiple people?

Len Epp avatar
Written by Len Epp
Updated over a week ago

What is "Lean Publishing?"

Len Epp avatar
Written by Len Epp
Updated over a week ago

Why should I buy an in-progress Leanpub ebook?

Len Epp avatar
Written by Len Epp
Updated over a week ago

How can I register my interest in an in-progress but still unpublished book project?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Can I pre-order a copy of an unfinished book?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Why should I buy an ebook on Leanpub when I can buy it elsewhere, like at the Amazon or Apple online bookstores?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I'd like to become a Leanpub author. What should I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Can I pay by eCheck with PayPal?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I paid by eCheck but I didn't get my download link!

Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm still not sure about something! Can you help?

Len Epp avatar
Written by Len Epp
Updated over a week ago