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My purchase isn't appearing in my library. What can I do?
My purchase isn't appearing in my library. What can I do?

Keywords: purchase, guest purchase, too late, email, download

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Written by Leanpub Support
Updated over a month ago
My purchase isn't appearing in my library. What can I do?

Sometimes people can't find a book they bought in their library.

Here are the best things to do next:

Checking Your Guest Purchases

If you aren't seeing a purchase in your library, it's most likely you made your purchase when you weren't signed in to your Leanpub account.

In that case, there's an extra step, where you need to click a magic link in the purchase email, to verify the purchase and add it to your account.

You can also add the purchase to your account on your Guest Purchases page here, even after the magic link has expired:

Checking Your Library Archive

You can "archive" books in your library if you're done with them.

Sometimes people accidentally archive a book, or forget that they archived it.

Here is an article about how you can retrieve a book from your archive, and put it back in your library:

Checking Which Leanpub Account You're Signed In To

Sometimes people are signed in to the wrong Leanpub account, which explains why they aren't seeing what they're expecting to see in their Library.

Here is an article that shows you how you can check which account you're signed in to:

Contacting the Leanpub Customer Support Team

If you still can't find a book in your Leanpub library, it's possible you perhaps made a typo with your email address when you completed your purchase, or something like that.

If you've tried the options above and you still need help, please contact the team at hello@leanpub.com

To get the quickest solution, please include as many details as you can, including your email address, the title of the book, and if possible, a link to the book on Leanpub.


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