Reader Help

I got a refund for a Leanpub book or course that I purchased, but I didn't request a refund. Also, the book or course is no longer available in my Leanpub library. Why did this happen?

Keywords: refund, didn't request, unexpected, why, no longer available

Written by Len Epp
Updated this week

I'm trying to send myself a custom receipt by email and I'm not getting the receipt emails. I've checked my junk or spam folder and it's not there. What can I do?

Keywords: custom receipt, receipt, custom invoice, invoice, not receiving

Written by Len Epp
Updated this week

Leanpub's prices are all in US dollars, but my local currency is not US dollars. Can I still buy something on Leanpub?

Keywords: USD, US$, dollars, currency, different

Written by Len Epp
Updated over a week ago

What happens when I purchase a Leanpub ebook? How do I get access to download the ebook?

Keywords: ebook, how, purchase, what happens

Written by Len Epp
Updated over a week ago

I want to buy copies of an ebook for students or faculty at a university. Do you have a special arrangement for university purchases?

Keywords: purchase, university, students, faculty

Written by Len Epp
Updated over a week ago

I did not receive the verification code by email. What can I do to complete my purchase?

Keywords: email, verification code, not getting not receiving, didn't get

Written by Len Epp
Updated over a week ago

I want to use your Send to Kindle feature but I can't get a free.kindle email address. What can I do?

Keywords: send to kindle, free.kindle, email address

Written by Len Epp
Updated over a week ago

I'm having trouble getting a book onto Kindle. What can I do?

Keywords: kindle, my kindle, trouble, cannot open file

Written by Len Epp
Updated over a week ago

Where Can I Find a List of All My Purchases?

Keywords: list, purchases, past

Written by Len Epp
Updated over a week ago

How to Add Leanpub as an Approved Sender for Kindle

Keywords: Kindle, approved sender, personal document settings

Written by Len Epp
Updated over a week ago

What to Do if You Get a "Verify your Kindle document" Message, and Updating Leanpub if You Edit Your Kindle Email on Amazon

Keywords: Kindle, verify, email, document

Written by Len Epp
Updated over a week ago

I'm having trouble opening a .zip file in Windows 10. What can I do?

Keywords: Windows 10, zip, unzip, unzipping, trouble, can't access

Written by Len Epp
Updated over a week ago

I accidentally archived a course. How can I get it back?

Keywords: archive, course, get it back, un-archive

Written by Len Epp
Updated over a week ago

The Mac Kindle app crashes when I try to load a Leanpub ebook. What can I do?

Keywords: Kindle, Mac, crash, won't load

Written by Len Epp
Updated over a week ago

I would like to buy a book, but it is not complete. Will I get updates for free? Will the book be completed?

Written by Len Epp
Updated over a week ago

What are the general terms and conditions for purchasing ebooks, bundles, and courses from Leanpub?

Keywords: general terms and conditions

Written by Len Epp
Updated over a week ago

I want to share my email address with a Leanpub author so they can add me to their mailing list or newsletter and otherwise contact me. How can I do that?

Keywords: email address, mailing list, newsletter, author

Written by Len Epp
Updated over a week ago

Links with # anchors aren't working in the PDF

Keywords: links, not working, PDF

Written by Len Epp
Updated over a week ago

Some Leanpub books have a free sample available to download. But some don't have a free sample. Why is this happening?

Keywords: no sample, can't find sample

Written by Len Epp
Updated over a week ago

I'm interested in buying a Leanpub book, but it's incomplete and hasn't been updated in a while. How can I find out if the author intends to finish the book?

Keywords: incomplete, updated, long time, while

Written by Len Epp
Updated over a week ago

I bought a course but I can't find it in my Leanpub library. What should I do?

Keywords: course, library, can't find

Written by Len Epp
Updated over a week ago

Can I print out my Leanpub ebook for personal use?

Keywords: print book, personal use

Written by Len Epp
Updated over a week ago

What are the shipping costs for a Leanpub book? (Quick answer: we only sell ebooks, so there are no shipping costs. We do not sell print books.)

Keywords: shipping, ship, costs, how long

Written by Len Epp
Updated over a week ago

Some Leanpub books have a table of contents, and others don't. Why is that?

Keywords: table of contents, ToC

Written by Len Epp
Updated over a week ago

I want to write a review of a Leanpub book. How can I do that?

Written by Len Epp
Updated over a week ago

I'm using the Kindle app in iOS to read Leanpub books, and it keeps losing my place in the book, whenever I close the app and then re-open it. What can I do?

Keywords: Kindle, losing place

Written by Len Epp
Updated over a week ago

I found a coupon link but it has expired. What can I do?

Keywords: coupon, expired, outdated, monthly sale, weekly sale

Written by Len Epp
Updated over a week ago

Leanpub books can be updated with new content any time. What can I do to get notified when a Leanpub author publishes a new version of their book or course?

Keywords: notify, new version

Written by Len Epp
Updated over a week ago

How can I read a Leanpub book on Apple's Books app?

Keywords: iOS, iPad, iPhone, Apple, Books, iBooks

Written by Len Epp
Updated over a week ago

How can I share my email address with the authors of Leanpub books I've purchased, so they can add me to their mailing lists?

Keywords: email, share, author, mailing list, email newsletter

Written by Len Epp
Updated over a week ago

I'm seeing two copies of the same book in my library. How did this happen, and what can I do?

Written by Len Epp
Updated over a week ago

I am having a problem reading a Leanpub book in my PocketBook reader. Is there anything I can do?

Keywords: PocketBook reader, problem

Written by Len Epp
Updated over a week ago

A bought a book and it doesn't open in my Kobo reader. What can I do?

Keywords: Kobo, doesn't work, doesn't open

Written by Len Epp
Updated over a week ago

I'm signed in with one web browser, but when I try to use another web browser, I'm asked to sign in to Leanpub. What can I do?

Written by Len Epp
Updated over a week ago

How can I contact a Leanpub author?

Written by Len Epp
Updated over a week ago

The Leanpub FAQ

Frequently Asked Questions about Leanpub

Written by Len Epp
Updated over a week ago

I didn't get download links for my purchase. What can I do?

Written by Len Epp
Updated over a week ago

I bought a book from Leanpub and it is missing some content. Can you help me?

I bought a book and it's missing a chapter. Help!

Written by Len Epp
Updated over a week ago

When I bought a Leanpub book, the author made a special offer to get additional content, but I can't find access to it. What can I do?

Written by Len Epp
Updated over a week ago

I've got a question for a Leanpub author. How can I contact them?

Written by Len Epp
Updated over a week ago

I'm trying to use your Send to Kindle feature, but it is not working! What can I do?

Written by Len Epp
Updated over a week ago

Why doesn't Leanpub erase users' Personal Data when they receive a request to do so from a third-party service?

Written by Len Epp
Updated over a week ago

The VAT rate for ebooks in my country changed recently, but Leanpub is still charging the old rate. Why is that?

Written by Peter Armstrong
Updated over a week ago

How do I buy multiple copies of a course?

Written by Len Epp
Updated over a week ago

Can I buy multiple copies of a course with a coupon?

Written by Len Epp
Updated over a week ago

I bought a book or a course from Leanpub, but the book or course was removed from my Leanpub library, and my purchase was refunded. What happened?!?

Written by Len Epp
Updated over a week ago

I've been reading a Leanpub book on Kindle and saved lots of highlights and notes. Can I update the book on Kindle, or do I have to replace it and lose my highlights and notes?

Written by Len Epp
Updated over a week ago

Is there DRM on Leanpub ebooks?

Written by Len Epp
Updated over a week ago

I bought a book and I would like to upgrade my purchase to buy the whole bundle the book is in. Can I do that?

Written by Len Epp
Updated over a week ago

I don't see the Send to Kindle button for a book in my library. What can I do?

Written by Len Epp
Updated over a week ago

I am trying to purchase a book and I am getting transaction failed or internal error. What can I do?

Written by Len Epp
Updated over a week ago

I was charged VAT, but I actually have a VAT number. Can you refund my VAT charge?

Written by Len Epp
Updated over a week ago

Where I can download source code for books?

Written by Len Epp
Updated over a week ago

How can I read a Leanpub ebook? What apps or devices do you recommend?

Written by Len Epp
Updated over a week ago

I bought a book on Leanpub. How do I get the latest version of the book?

Where can I download the latest version of a book that I bought?

Written by Len Epp
Updated over a week ago

I'm not getting emails about updates to a book I've bought. What can I do?

Written by Len Epp
Updated over a week ago

What formats do Leanpub books come in?

What do the PDF, EPUB, MOBI and WEB things mean? How do I read an ebook in one of the formats? Why do some books not have all formats?

Written by Peter Armstrong
Updated over a week ago

I would like more information about reading a book before buying it. What can I do?

Written by Len Epp
Updated over a week ago

Can I get a student discount?

I'm a college student and I'd like a discount. How can I get one?

Written by Len Epp
Updated over a week ago

Can libraries buy Leanpub books? What is your policy for library purchases?

Written by Len Epp
Updated over a week ago

The book I want to buy is available in a number of formats. I did not find the option to select the desired format. Is it hidden somewhere? Does it come after checkout? Or do I pay once for all formats?

Written by Len Epp
Updated over a week ago

Where can I see a record in my account of gift purchases I have made?

Where can I see the gifts I have given?

Written by Len Epp
Updated over a week ago

Where can I see a list of gifts I've purchased for other people?

Written by Len Epp
Updated over a week ago

I can't access personal documents on Kindle

Written by Len Epp
Updated over a week ago

I cannot find the place again where I can enter my VAT. What's the quickest way to find this?

Written by Len Epp
Updated over a week ago

Your purchase form is rejecting my VAT number. What can I do?

Written by Len Epp
Updated over a week ago

I'm in a country where PayPal doesn't operate. How can I get a Leanpub book?

Written by Len Epp
Updated over a week ago

I bought multiple copies of a book and I want to send tokens by email to people to get the book. What do I do?

Written by Len Epp
Updated over a week ago

When a new version is published do I get 2 copies in iBooks? And with fiction, do I just get the new instalments or the full book?

Written by Peter Armstrong
Updated over a week ago

I can't add a book to the shopping cart on my phone! What can I do?

Written by Len Epp
Updated over a week ago

Can professors and teachers get a review copy of a Leanpub book?

Written by Len Epp
Updated over a week ago

I clicked a download link in an email from Leanpub on my device and it won't open. What can I do?

I can't open an EPUB or MOBI book file on my iPad, what can I do?

Written by Len Epp
Updated over a week ago

I sent a Leanpub book to my Kindle and the cover is not showing up. What can I do?

Written by Len Epp
Updated over a week ago

I'm trying to make a purchase and I am seeing the message "Transaction refused due to risk model." What can I do?

Written by Len Epp
Updated over a week ago

Can I pre-order a book?

Written by Len Epp
Updated over a week ago

I bought a book or a course but saw an error. Now there is a charge on my account, but I never got the book or course. What is going on? What can I do?

Written by Len Epp
Updated over a week ago

What does it mean that a book is only "X% complete"?

Written by Len Epp
Updated over a week ago

I'm wondering how to report spelling/conversion errors. I bought a few books, and I see some that have weird characters, and other have some typos

Written by Len Epp
Updated over a week ago

I'm done with a Leanpub book. Can I share it?

Written by Peter Armstrong
Updated over a week ago

When I have sold an incomplete work and I publish upgrades, can I give the upgrades for free to those who have already paid?

Written by Len Epp
Updated over a week ago

The login token did not work - what should I do?

What to do when you can't log in using the token

Written by Len Epp
Updated over a week ago

My token has expired. What should I do?

Written by Len Epp
Updated over a week ago

I just bought a book with Extras. Where do I download the Extras?

How can I find my Extras?

Written by Len Epp
Updated over a week ago

How long does it take to ship a Leanpub book? (Quick answer: we only sell ebooks, so there is no shipping time. We do not sell print books.)

What is the typical shipping time for a Leanpub book?

Written by Len Epp
Updated over a week ago

Is it possible to change my Leanpub username?

Instructions for how to change your username

Written by Len Epp
Updated over a week ago

I can't open a PDF. I see “Failed - Insufficient permissions”

Written by Len Epp
Updated over a week ago

My purchase was blocked. Why is this happening and what can I do?

Written by Len Epp
Updated over a week ago

I'm trying to buy a book and I see "This transaction cannot be processed."

Leanpub rejected my credit card, saying "This transaction cannot be processed"

Written by Len Epp
Updated over a week ago

If I buy a book which is in-progress, how does it work? Am I kept current? What about refunds?

Written by Peter Armstrong
Updated over a week ago

Your site fails on American Express 4 digit CVV codes.

Written by Peter Armstrong
Updated over a week ago

Why do I need to sign in with my email address? I just want to buy a book!

I bought a book sometime in the past, and did not realize this created an account. I don't know my password. Why are you doing this?

Written by Peter Armstrong
Updated over a week ago

Why can't I buy Leanpub books on third party stores like Amazon, the iBookstore or Google Play?

Written by Peter Armstrong
Updated over a week ago

I'm having a problem using a credit card from Russian Federation. Help!

Written by Peter Armstrong
Updated over a week ago

Why am I seeing a CAPTCHA on checkout? I'm not a robot!

I hate CAPTCHAs!

Written by Peter Armstrong
Updated over a week ago

Where do I paste a coupon code?

An author gave me a coupon code. Where do I put it?

Written by Peter Armstrong
Updated over a week ago

Why does Leanpub allow duplicate purchases of a book?

Leanpub shows a warning on a book landing page when I already own a book, but why does it let me purchase it again at all?

Written by Peter Armstrong
Updated over a week ago

I got a vague error when trying to make a purchase that says "Please try again later". What should I do?

Written by Len Epp
Updated over a week ago

Do you have an app for reading Leanpub books?

Written by Len Epp
Updated over a week ago

Do you have an Android app for reading Leanpub books?

Written by Len Epp
Updated over a week ago

Leanpub is saying my VAT number is invalid. Why?

I tried to enter my VAT number on your checkout form, and your form said it was invalid. Why?

Written by Peter Armstrong
Updated over a week ago

The files I'm downloading are too big for my internet connection. What can I do?

Written by Len Epp
Updated over a week ago

Business Information About Leanpub

What's your address? What's your incorporation number? What's your GST number? What's your VAT number? What's your DUNS number?

Written by Len Epp
Updated over a week ago

PayPal does not support my country or region. Is there another way for me to buy a Leanpub book?

Written by Len Epp
Updated over a week ago

I believe I have discovered unauthorized use of a photo. What should I do?

Written by Len Epp
Updated over a week ago

How do I remove my account?

Keywords: close account, delete, remove, personal data

Written by Len Epp
Updated over a week ago

How do I pay with American Express or Discover card?

You can actually pay with American Express or Discover card! Here's how...

Written by Peter Armstrong
Updated over a week ago

How can I remove "This is a Leanpub book" and the Leanpub logo from my book so I can upload it for sale on other websites?

I want to sell my book on another service. How do I get rid of the Leanpub page in my book?

Written by Len Epp
Updated over a week ago

I tried to buy a book and was taken to a screen that said you would send me a "verification code" by email. Why is this happening, and what should I do next?

Written by Len Epp
Updated over a week ago

If I want to pay more for a book after I have already bought it, what should I do?

Sometimes readers want to pay for a book after they have got it for free, or pay more for it after reading it

Written by Len Epp
Updated over a week ago

How do I cite a Leanpub book, for example, if I am quoting from it in a scholarly article or an essay?

Written by Len Epp
Updated over a week ago

I am going to need to add company information to my purchase receipt. How can I do that?

Written by Len Epp
Updated over a week ago

How do I reset my password?

Written by Len Epp
Updated over a week ago

After I buy a Leanpub book, how can I get it onto my device?

Written by Len Epp
Updated over a week ago

I was trying to buy a book and then the price changed. Why did this happen?

Written by Len Epp
Updated over a week ago

Your credit card form is turning down my attempt to make a purchase. What is going on and what can I do?

Written by Len Epp
Updated over a week ago

Why are all Leanpub books sold in US dollars?

Written by Len Epp
Updated over a week ago

How do I buy multiple copies of a book?

Written by Len Epp
Updated over a week ago

How do I buy a Leanpub book? How do I download or access the book after the purchase is complete?

Written by Len Epp
Updated over a week ago

How do I get a refund?

Written by Len Epp
Updated over a week ago

If I can't find an answer to my question in this Help Center, what should I do?

If you can't find an answer to your question here, there are other ways to get help!

Written by Len Epp
Updated over a week ago

What is Leanpub? I'm asking as a reader.

Written by Len Epp
Updated over a week ago

Since Leanpub books can be updated any time, I will need a place to go where I can always access the latest version of each book I buy. Do you provide me with a personal library for all my books?

Written by Len Epp
Updated over a week ago

How do I download the latest version of a Leanpub book?

Written by Len Epp
Updated over a week ago

What ebook formats does Leanpub publish?

Written by Len Epp
Updated over a week ago

Does Leanpub sell print books?

Written by Len Epp
Updated over a week ago

What if a book looks interesting but I want to take a peek inside before I buy it?

Written by Len Epp
Updated over a week ago

I have two accounts. I would like to merge them into one account. How can I do this?

Keywords: merge accounts, transfer purchases, I have two Leanpub accounts, but I only want one. What should I do?

Written by Len Epp
Updated over a week ago

Why do I see a "Suggested Price" and a "Minimum Price" when I buy a Leanpub book? What is "variable pricing"?

Written by Len Epp
Updated over a week ago

Some Leanpub books show how much money is going to a good cause. How does this work?

Written by Len Epp
Updated over a week ago

Why do book prices have VAT added?

Also, why does the price change sometimes? And why do you charge VAT, you're not in the EU? I need info for my accountant...

Written by Peter Armstrong
Updated over a week ago

How do I get Leanpub books on my Kindle, or into the Kindle app on my phone or tablet?

Here's what you need to do on Amazon so that you can get a Leanpub book onto your Kindle, and then what you do on Leanpub.

Written by Len Epp
Updated over a week ago

How do I give feedback to authors?

I'd like to contact a Leanpub author with some feedback. How can I do that?

Written by Len Epp
Updated over a week ago

If I buy an in-progress ebook, will I get free updates?

Written by Len Epp
Updated over a week ago

What if I want to return a book? Can I get a refund?

Written by Len Epp
Updated over a week ago

How can I get an invoice or receipt for my purchase? Can I add custom information to the receipt, like my company's name and address?

Written by Len Epp
Updated this week

I would like to purchase a book as a gift for someone else. How can I do this?

Written by Len Epp
Updated over a week ago

I would like to purchase a book for my company. Am I allowed to distribute the ebook to multiple people?

Keywords: company, multiple, copies, team

Written by Len Epp
Updated over a week ago

What is "Lean Publishing?"

Written by Len Epp
Updated over a week ago

Why should I buy an in-progress Leanpub ebook?

Written by Len Epp
Updated over a week ago

How can I register my interest in an in-progress but still unpublished book project?

Written by Len Epp
Updated over a week ago

Can I pre-order a copy of an unfinished book?

Written by Len Epp
Updated over a week ago

Why should I buy an ebook on Leanpub when I can buy it elsewhere, like at the Amazon or Apple online bookstores?

Written by Len Epp
Updated over a week ago

Can I pay by eCheck with PayPal?

Written by Len Epp
Updated over a week ago

I paid by eCheck but I didn't get my download link!

Written by Len Epp
Updated over a week ago

I'm still not sure about something! Can you help?

Written by Len Epp
Updated over a week ago