Reader Help

These are frequently asked questions by readers. If you can't find an answer to your question here, please email us at hello@leanpub.com.

Len Epp avatar Peter Armstrong avatar Leanpub Support avatar
174 articles in this collection
Written by Len Epp, Peter Armstrong, and Leanpub Support

Leanpub stopped supporting MOBI files, because Amazon is stopping Send to Kindle support for MOBI. How can I get a Leanpub book on my Kindle?

Keywords: MOBI, EPUB, Kindle, Amazon
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

A book or course I bought on Leanpub has been updated. How can I find out what has been updated?

Keywords: update, updates, how, where, see, list, changelog, version, versions
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why is Leanpub discontinuing its MOBI support? Can I send EPUB to Kindle instead?

Short version: Because Amazon is discontinuing the ability to send MOBI files to Kindle via the Amazon Kindle Personal Documents Service...
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

I'm purchasing on behalf of a European company. How can I remove VAT from the charge?

Keywords: VAT, remove, invoice, company, VAT number, receipt
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Do I need a Reader Membership to make purchases?

I've bought Leanpub books for a long time. Now that Leanpub has Reader Memberships, do I need one?
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

How can I get a PDF version of a Leanpub ebook on my Kindle?

Keywords: how, Kindle, PDF, upload, download, add, library, Amazon
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Sign Up for Email Notifications When an Item in Your Wish List Goes on Sale (pending feature)

Keywords: sale, email, discount, coupon, when, how, notify, notification
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Can I use a third-party service to create a Print-on-Demand version of a Leanpub book that I've purchased?

Keywords: print, print on demand, copy, permission
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How can I get notified if a Leanpub ebook, ebook bundle, or online course goes on sale?

Keywords: sale, discount, newsletter, coupon
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

What happens when I send someone a gift?

Keywords: gift, what happens, see, how
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Can I buy a Leanpub book, bundle, or course from Leanpub, if I'm in Pakistan?

Keywords: country, pay, payment, buy, Pakistan, dropdown
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Leanpub Reader Memberships

Keywords: membership, memberships, reader membership, plan, features
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Do you accept purchases from India?

Keywords: India, purchase, purchases, buy
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

A book I'd like to buy is incomplete, and hasn't been updated in a long time. What do you do about abandoned book projects?

Keywords: abandoned, unfinished, incomplete, author, contact
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I accidentally archived a book. How can I get it back?

Keywords: archive, book, get it back, un-archive
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

If I bought a book, do I have to pay for the second edition?

Keywords: edition, version, new, pay, already bought
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why do I have to click a "magic link" in my receipt email to confirm my purchase, and sign in to Leanpub?

Keywords: email, receipt, click, magic link, purchase
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm unable to make purchases on Leanpub. Why is this happening, and what can I do?

Keywords: purchase, buy, credit card, declined, how, complete, won't complete, error, can't buy, cannot purchase
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why doesn't "Go to page" take me to the correct page in Preview, in the PDF? What can I do to go to the right page?

Keywords: wrong page, PDF, wrong page number
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How can I share my wish list for others to buy me a book?

Keywords: wish list, wishlist, how, public, gift
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why are the downloads so far down on the post-purchase page?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I've got a coupon code but can't find where I can enter the code to redeem the coupon. Help!

Keywords: coupon code, coupon, where, fill in, enter, how, token, gift code
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I set up a profile page on Leanpub and it's gone now! All I see is a message that says "Something is missing". What can I do?

Keywords: profile, page, missing, gone
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I accidentally paid too much and I want a partial refund. Can you help?

Short answer: No, please do a full refund and buy it again for the lower price. Leanpub does not handle partial refunds currently.
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I buy a Leanpub book?

Keywords: how, buy, what happens, book
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

There is an author with books would like to buy in a bundle. What can I do?

Keywords: bundle, author, books, two, three
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Where can I download a book or access a course I've purchased? Where is my Leanpub library?

Keywords: book, course, download, where, access, purchase
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How can I find out more information about Leanpub authors?

Keywords: authors, who, bio, information
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I bought a book but I didn't get any download links. What can I do?

Keywords: book, course, bundle, bought, purchase, email, download, links, cannot, did not get, how
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I got a refund for a Leanpub book or course that I purchased, but I didn't request a refund. Also, the book or course is no longer available in my Leanpub library. Why did this happen?

Keywords: refund, didn't request, unexpected, why, no longer available
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm trying to send myself a custom receipt by email and I'm not getting the receipt emails. I've checked my junk or spam folder and it's not there. What can I do?

Keywords: custom receipt, receipt, custom invoice, invoice, not receiving
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Leanpub's prices are all in US dollars, but my local currency is not US dollars. Can I still buy something on Leanpub?

Keywords: USD, US$, dollars, currency, different
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

What happens when I purchase a Leanpub ebook? How do I get access to download the ebook?

Keywords: ebook, how, purchase, what happens
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I want to buy copies of an ebook for students or faculty at a university or college. Do you have a special arrangement for university purchases?

Keywords: purchase, university, students, faculty, license, campus
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I did not receive the verification code by email. What can I do to complete my purchase?

Keywords: email, verification code, not getting not receiving, didn't get
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I want to use your Send to Kindle feature but I can't get a free.kindle email address. What can I do?

Keywords: send to kindle, free.kindle, email address
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm having trouble getting a book onto Kindle. What can I do?

Keywords: kindle, my kindle, trouble, cannot open file
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Where Can I Find a List of All My Purchases?

Keywords: list, purchases, past
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How to Add Leanpub as an Approved Sender for Kindle

Keywords: Kindle, approved sender, personal document settings
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

What to Do if You Get a "Verify your Kindle document" Message, and Updating Leanpub if You Edit Your Kindle Email on Amazon

Keywords: Kindle, verify, email, document
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm having trouble opening a .zip file in Windows 10. What can I do?

Keywords: Windows 10, zip, unzip, unzipping, trouble, can't access
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I accidentally archived a course. How can I get it back?

Keywords: archive, course, get it back, un-archive
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

The Mac Kindle app crashes when I try to load a Leanpub ebook. What can I do?

Keywords: Kindle, Mac, crash, won't load
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I would like to buy a book, but it is not complete. Will I get updates for free? Will the book be completed?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

What are the general terms and conditions for purchasing ebooks, bundles, and courses from Leanpub?

Keywords: general terms and conditions
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I want to share my email address with a Leanpub author so they can add me to their mailing list or newsletter and otherwise contact me. How can I do that?

Keywords: email address, mailing list, newsletter, author
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Links with # anchors aren't working in the PDF

Keywords: links, not working, PDF
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Some Leanpub books have a free sample available to download. But some don't have a free sample. Why is this happening?

Keywords: no sample, can't find sample
Leanpub Support avatar
Written by Leanpub Support
Updated this week

I'm interested in buying a Leanpub book, but it's incomplete and hasn't been updated in a while. How can I find out if the author intends to finish the book?

Keywords: incomplete, updated, long time, while
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I bought a course but I can't find it in my Leanpub library. What should I do?

Keywords: course, library, can't find
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Can I print out my Leanpub ebook for personal use?

Keywords: print book, personal use
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

What are the shipping costs for a Leanpub book? (Quick answer: we only sell ebooks, so there are no shipping costs. We do not sell print books.)

Keywords: shipping, ship, costs, how long
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Some Leanpub books have a table of contents, and others don't. Why is that?

Keywords: table of contents, ToC
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I want to write a review of a Leanpub book. How can I do that?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm using the Kindle app in iOS to read Leanpub books, and it keeps losing my place in the book, whenever I close the app and then re-open it. What can I do?

Keywords: Kindle, losing place
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I found a coupon link but it has expired. What can I do?

Keywords: coupon, expired, outdated, monthly sale, weekly sale
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Leanpub books can be updated with new content any time. What can I do to get notified when a Leanpub author publishes a new version of their book or course?

Keywords: notify, new version
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How can I read a Leanpub book on Apple's Books app?

Keywords: iOS, iPad, iPhone, Apple, Books, iBooks
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How can I share my email address with the authors of Leanpub books I've purchased, so they can add me to their mailing lists?

Keywords: email, share, author, mailing list, email newsletter
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm seeing two copies of the same book in my library. How did this happen, and what can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I am having a problem reading a Leanpub book in my PocketBook reader. Is there anything I can do?

Keywords: PocketBook reader, problem
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

A bought a book and it doesn't open in my Kobo reader. What can I do?

Keywords: Kobo, doesn't work, doesn't open
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm signed in with one web browser, but when I try to use another web browser, I'm asked to sign in to Leanpub. What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

The Leanpub FAQ

Frequently Asked Questions about Leanpub
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How can I contact a Leanpub author?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I didn't get download links for my purchase. What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I bought a book from Leanpub and it is missing some content. Can you help me?

I bought a book and it's missing a chapter. Help!
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

When I bought a Leanpub book, the author made a special offer to get additional content, but I can't find access to it. What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I've got a question for a Leanpub author. How can I contact them?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm trying to use your Send to Kindle feature, but it is not working! What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why doesn't Leanpub erase users' Personal Data when they receive a request to do so from a third-party service?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

The VAT rate for ebooks in my country changed recently, but Leanpub is still charging the old rate. Why is that?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I buy multiple copies of a course?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Can I buy multiple copies of a course with a coupon?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

If an author deletes their Leanpub account, will their books and courses be removed from my Leanpub library?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I bought a book or a course from Leanpub, but the book or course was removed from my Leanpub library, and my purchase was refunded. What happened?!?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I've been reading a Leanpub book on Kindle and saved lots of highlights and notes. Can I update the book on Kindle, or do I have to replace it and lose my highlights and notes?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Is there DRM on Leanpub ebooks?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I bought a book and I would like to upgrade my purchase to buy the whole bundle the book is in. Can I do that?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I don't see the Send to Kindle button for a book in my library. What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I am trying to purchase a book and I am getting transaction failed or internal error. What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I was charged VAT, but I actually have a VAT number. Can you refund my VAT charge?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Where I can download source code for books?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How can I read a Leanpub ebook? What apps or devices or e-readers do you recommend or support?

Keywords: how, read, apps, devices, support
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I bought a book on Leanpub. How do I get the latest version of the book?

Keywords: version, latest, recent, how, free, notification
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm not getting emails about updates to a book I've bought. What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

What formats do Leanpub books come in?

What do the PDF, EPUB, MOBI and WEB things mean? How do I read an ebook in one of the formats? Why do some books not have all formats?
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I would like more information about reading a book before buying it. What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Can I get a student discount?

I'm a college student and I'd like a discount. How can I get one?
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Can libraries buy Leanpub books? What is your policy for library purchases?

Keywords: library, libraries, license, terms
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

The book I want to buy is available in a number of formats. I did not find the option to select the desired format. Is it hidden somewhere? Does it come after checkout? Or do I pay once for all formats?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Where can I see a record in my account of gift purchases I have made?

Where can I see the gifts I have given?
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Where can I see a list of gifts I've purchased for other people?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I can't access personal documents on Kindle

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I cannot find the place again where I can enter my VAT. What's the quickest way to find this?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Your purchase form is rejecting my VAT number. What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm in a country where PayPal doesn't operate. How can I get a Leanpub book?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I bought multiple copies of a book and I want to send tokens by email to people to get the book. What do I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

When a new version is published do I get 2 copies in iBooks? And with fiction, do I just get the new instalments or the full book?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I can't add a book to the shopping cart on my phone! What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Can professors and teachers get a review copy or desk copy of a Leanpub book?

Keywords: desk copy, review copy, professor, teacher, lecturer, review, free
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I clicked a download link in an email from Leanpub on my device and it won't open. What can I do?

I can't open an EPUB or MOBI book file on my iPad, what can I do?
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I sent a Leanpub book to my Kindle and the cover is not showing up. What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm trying to make a purchase and I am seeing the message "Transaction refused due to risk model." What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Can I pre-order a book?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I bought a book or a course but saw an error. Now there is a charge on my account, but I never got the book or course. What is going on? What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Converting .doc files to .docx format

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

What does it mean that a book is only "X% complete"?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm wondering how to report spelling/conversion errors. I bought a few books, and I see some that have weird characters, and other have some typos

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm done with a Leanpub book. Can I share it?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

When I have sold an incomplete work and I publish upgrades, can I give the upgrades for free to those who have already paid?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

The verification code did not work - what should I do?

What to do when you can't log in using the token
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

My verification code has expired. What should I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I just bought a book package with Extras to download. Where do I download the Extras?

Keywords: package, extra, extras, code sample, code, video, videos, download, how
Len Epp avatar
Written by Len Epp
Updated over a week ago

How long does it take to ship a Leanpub book? (Quick answer: we only sell ebooks, so there is no shipping time. We do not sell print books.)

What is the typical shipping time for a Leanpub book?
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Is it possible to change my Leanpub username?

Instructions for how to change your username
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I can't open a PDF. I see “Failed - Insufficient permissions”

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

My purchase was blocked. Why is this happening and what can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm trying to buy a book and I see "This transaction cannot be processed."

Leanpub rejected my credit card, saying "This transaction cannot be processed"
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

If I buy a book which is in-progress, how does it work? Am I kept current? What about refunds?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Your site fails on American Express 4 digit CVV codes.

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why do I need to sign in with my email address? I just want to buy a book!

I bought a book sometime in the past, and did not realize this created an account. I don't know my password. Why are you doing this?
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why can't I buy Leanpub books on third party stores like Amazon, the iBookstore or Google Play?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm having a problem using a credit card from Russian Federation. Help!

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why am I seeing a CAPTCHA on checkout? I'm not a robot!

I hate CAPTCHAs!
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

Where do I paste a coupon code?

An author gave me a coupon code. Where do I put it?
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why does Leanpub allow duplicate purchases of a book?

Leanpub shows a warning on a book landing page when I already own a book, but why does it let me purchase it again at all?
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I got a vague error when trying to make a purchase that says "Please try again later". What should I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Do you have your own app for reading Leanpub books?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Do you have an Android app for reading Leanpub books?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Leanpub is saying my VAT number is invalid. Why?

I tried to enter my VAT number on your checkout form, and your form said it was invalid. Why?
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

The files I'm downloading are too big for my internet connection. What can I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Business Information About Leanpub

What's your address? What's your incorporation number? What's your GST number? What's your VAT number, your DUNS number, or your EIN number?
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

PayPal does not support my country or region. Is there another way for me to buy a Leanpub book?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I believe I have discovered unauthorized use of a photo. What should I do?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I close my Leanpub account?

Keywords: close account, delete, remove, personal data, erasure, data, GDPR
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I pay with American Express or Discover card?

Keywords: American Express, Amex, Discover
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How can I remove "This is a Leanpub book" and the Leanpub logo from my book so I can upload it for sale on other websites?

I want to sell my book on another service. How do I get rid of the Leanpub page in my book?
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I tried to buy a book and was taken to a screen that said you would send me a "verification code" by email. Why is this happening, and what should I do next?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

If I want to pay more for a book after I have already bought it, what should I do?

Sometimes readers want to pay for a book after they have got it for free, or pay more for it after reading it
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I cite a Leanpub book, for example, if I am quoting from it in a scholarly article or an essay?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I am going to need to add company information to my purchase receipt. How can I do that?

Keywords: receipt, invoice, company, name, information, address, add
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I have two Leanpub accounts, but I only want one. What should I do?

Keywords: merge, account, accounts, two, duplicate
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I reset or change my password?

Keywords: password, reset, change, forgot
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

After I buy a Leanpub book, how can I get it onto my device?

Keywords: device, ebook, kindle, device, transfer, file, how, PDF, EPUB, MOBI
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I was trying to buy a book and then the price changed. Why did this happen?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

PayPal is turning down my attempt to make a purchase. What is going on, and what can I do?

Keywords: PayPal, Stripe, pay, payment, fail, failed, block, blocked, transaction
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why are all Leanpub books sold in US dollars?

Keywords: currency, USD, US dollars, dollars, US$
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I buy multiple copies of a book?

Keywords: many, multiple, copies, book, ebook, books, how, distribute
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I buy a Leanpub book? How do I download or access the book after the purchase is complete?

Keywords: how, buy, purchase
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I get a refund?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

If I can't find an answer to my question in this Help Center, what should I do?

If you can't find an answer to your question here, there are other ways to get help!
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

What is Leanpub? I'm asking as a reader.

Keywords: Leanpub, what, about, learn, help, information
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Since Leanpub books can be updated any time, I will need a place to go where I can always access the latest version of each book I buy. Do you provide me with a personal library for all my books?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I download the latest version of a Leanpub book?

Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Does Leanpub sell print books?

Keywords: print, paper, hard copy
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

What if a book looks interesting but I want to take a peek inside before I buy it?

Keywords: look inside, check in advance
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I have two Leanpub accounts, and I would like to merge them into one account. How can I do this?

Keywords: merge accounts, transfer purchases, two accounts, move, move books, between, from, to
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why do I see a "Suggested Price" and a "Minimum Price" when I buy a Leanpub book? What is "variable pricing"?

Keywords: minimum, suggested, price, pricing
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Some Leanpub books show how much money is going to a good cause. How does this work?

Keywords: cause, causes, charity, non-profit, nonprofit, not-for-profit, share
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why do book prices have VAT added? Also, why does the price change sometimes? And why do you charge VAT, if you're not in the EU or the UK?

Keywords: VAT, sales tax, why, EU, UK
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I get Leanpub books on my Kindle, or into the Kindle app on my phone or tablet?

Keywords: Amazon, Kindle, Paperwhite, device, ereader
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How do I give feedback to authors? I'd like to contact a Leanpub author with some feedback. How can I do that?

Keywords: contact, author, email, feedback, typo, question
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

If I buy an in-progress ebook, will I get free updates?

Keywords: in--progress, incomplete, update, updates, free
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

What if I want to return a book? Can I get a refund?

Keywords: refund, return, credit
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How can I get an invoice or receipt for my purchase? Can I add custom information to the receipt, like my company's name and address?

Keywords: receipt, invoice, company, company name, address, details, VAT number
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I want to purchase a Leanpub book, ebook bundle, or online course as a gift for someone else. How can I do this?

Keywords: gift, client, someone else, another person, employee, team
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I would like to purchase an ebook for my team, company, or organization. Am I allowed to distribute the ebook to multiple people?

Keywords: company, organization, multiple, copies, team, license
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

What is "Lean Publishing?"

Keywords: Lean Publishing, in-progress publishing, writing, self-publishing, Leanpub, indie publishing
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why should I buy an in-progress Leanpub ebook?

Keywords: in-progress, serial, incomplete, unfinished, Lean Publishing
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

How can I be notified when a book is first published?

Keywords: not published, published, when, notify, notified, email
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Can I pre-order a copy of a book that hasn't been published yet?

Keywords: pre-order, preorder, when, not yet, unpublished
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

Why should I buy an ebook on Leanpub when I can buy it elsewhere, like at the Amazon or Apple online bookstores?

Keywords: why, Leanpub, elsewhere, alternative
Leanpub Support avatar
Written by Leanpub Support
Updated over a week ago

I'm still not sure about something! Can you help?

Len Epp avatar
Written by Len Epp
Updated over a week ago