Reader Help

What are the shipping costs for a Leanpub book?

Keywords: shipping, ship, costs, how long

Written by Len Epp
Updated this week

Some Leanpub books have a table of contents, and others don't. Why is that?

Keywords: table of contents, ToC

Written by Len Epp
Updated over a week ago

I want to write a review of a Leanpub book. How can I do that?

Written by Len Epp
Updated over a week ago

I'm using the Kindle app in iOS to read Leanpub books, and it keeps losing my place in the book, whenever I close the app and then re-open it. What can I do?

Keywords: Kindle, losing place

Written by Len Epp
Updated over a week ago

I found a coupon link but it has expired. What can I do?

Keywords: coupon, expired, outdated, monthly sale, weekly sale

Written by Len Epp
Updated over a week ago

Leanpub books can be updated with new content any time. What can I do to get notified when a Leanpub author publishes a new version of their book or course?

Keywords: notify, new version

Written by Len Epp
Updated over a week ago

How can I read a Leanpub book on Apple's Books app?

Keywords: iOS, iPad, iPhone, Apple, Books, iBooks

Written by Len Epp
Updated over a week ago

How can I share my email address with the authors of Leanpub books I've purchased, so they can add me to their mailing lists?

Keywords: email, share, author, mailing list, email newsletter

Written by Len Epp
Updated over a week ago

I'm seeing two copies of the same book in my library. How did this happen, and what can I do?

Written by Len Epp
Updated over a week ago

I am having a problem reading a Leanpub book in my PocketBook reader. Is there anything I can do?

Keywords: PocketBook reader, problem

Written by Len Epp
Updated over a week ago

A bought a book and it doesn't open in my Kobo reader. What can I do?

Keywords: Kobo, doesn't work, doesn't open

Written by Len Epp
Updated over a week ago

I'm signed in with one web browser, but when I try to use another web browser, I'm asked to sign in to Leanpub. What can I do?

Written by Len Epp
Updated over a week ago

How can I contact a Leanpub author?

Written by Len Epp
Updated over a week ago

The Leanpub FAQ

Frequently Asked Questions about Leanpub

Written by Len Epp
Updated over a week ago

I didn't get download links for my purchase. What can I do?

Written by Len Epp
Updated over a week ago

I bought a book from Leanpub and it is missing some content. Can you help me?

I bought a book and it's missing a chapter. Help!

Written by Len Epp
Updated over a week ago

When I bought a Leanpub book, the author made a special offer to get additional content, but I can't find access to it. What can I do?

Written by Len Epp
Updated over a week ago

I've got a question for a Leanpub author. How can I contact them?

Written by Len Epp
Updated over a week ago

I'm trying to use your Send to Kindle feature, but it is not working! What can I do?

Written by Len Epp
Updated over a week ago

Why doesn't Leanpub erase users' Personal Data when they receive a request to do so from a third-party service?

Written by Len Epp
Updated over a week ago

The VAT rate for ebooks in my country changed recently, but Leanpub is still charging the old rate. Why is that?

Written by Peter Armstrong
Updated over a week ago

How do I buy multiple copies of a course?

Written by Len Epp
Updated over a week ago

Can I buy multiple copies of a course with a coupon?

Written by Len Epp
Updated over a week ago

I bought a book or a course from Leanpub, but the book or course was removed from my Leanpub library, and my purchase was refunded. What happened?!?

Written by Len Epp
Updated over a week ago

I've been reading a Leanpub book on Kindle and saved lots of highlights and notes. Can I update the book on Kindle, or do I have to replace it and lose my highlights and notes?

Written by Len Epp
Updated over a week ago

Is there DRM on Leanpub ebooks?

Written by Len Epp
Updated over a week ago

I bought a book and I would like to upgrade my purchase to buy the whole bundle the book is in. Can I do that?

Written by Len Epp
Updated over a week ago

I don't see the Send to Kindle button for a book in my library. What can I do?

Written by Len Epp
Updated over a week ago

I am trying to purchase a book and I am getting transaction failed or internal error. What can I do?

Written by Len Epp
Updated over a week ago

I was charged VAT, but I actually have a VAT number. Can you refund my VAT charge?

Written by Len Epp
Updated over a week ago

Where I can download source code for books?

Written by Len Epp
Updated over a week ago

How can I read a Leanpub ebook? What apps or devices do you recommend?

Written by Len Epp
Updated over a week ago

I bought a book on Leanpub. How do I get the latest version of the book?

Where can I download the latest version of a book that I bought?

Written by Len Epp
Updated over a week ago

I'm not getting emails about updates to a book I've bought. What can I do?

Written by Len Epp
Updated over a week ago

What formats do Leanpub books come in?

What do the PDF, EPUB, MOBI and WEB things mean? How do I read an ebook in one of the formats? Why do some books not have all formats?

Written by Peter Armstrong
Updated over a week ago

I would like more information about reading a book before buying it. What can I do?

Written by Len Epp
Updated over a week ago

Can I get a student discount?

I'm a college student and I'd like a discount. How can I get one?

Written by Len Epp
Updated over a week ago

Can libraries buy Leanpub books? What is your policy for library purchases?

Written by Len Epp
Updated over a week ago

The book I want to buy is available in a number of formats. I did not find the option to select the desired format. Is it hidden somewhere? Does it come after checkout? Or do I pay once for all formats?

Written by Len Epp
Updated over a week ago

Where can I see a record in my account of gift purchases I have made?

Where can I see the gifts I have given?

Written by Len Epp
Updated over a week ago

Where can I see a list of gifts I've purchased for other people?

Written by Len Epp
Updated over a week ago

I can't access personal documents on Kindle

Written by Len Epp
Updated over a week ago

I cannot find the place again where I can enter my VAT. What's the quickest way to find this?

Written by Len Epp
Updated over a week ago

Your purchase form is rejecting my VAT number. What can I do?

Written by Len Epp
Updated over a week ago

I'm in a country where PayPal doesn't operate. How can I get a Leanpub book?

Written by Len Epp
Updated over a week ago

I bought multiple copies of a book and I want to send tokens by email to people to get the book. What do I do?

Written by Len Epp
Updated over a week ago

When a new version is published do I get 2 copies in iBooks? And with fiction, do I just get the new instalments or the full book?

Written by Peter Armstrong
Updated over a week ago

I can't add a book to the shopping cart on my phone! What can I do?

Written by Len Epp
Updated over a week ago

Can professors and teachers get a review copy of a Leanpub book?

Written by Len Epp
Updated over a week ago

I clicked a download link in an email from Leanpub on my device and it won't open. What can I do?

I can't open an EPUB or MOBI book file on my iPad, what can I do?

Written by Len Epp
Updated over a week ago

I sent a Leanpub book to my Kindle and the cover is not showing up. What can I do?

Written by Len Epp
Updated over a week ago

I'm trying to make a purchase and I am seeing the message "Transaction refused due to risk model." What can I do?

Written by Len Epp
Updated over a week ago

Can I pre-order a book?

Written by Len Epp
Updated over a week ago

I bought a book or a course but saw an error. Now there is a charge on my account, but I never got the book or course. What is going on? What can I do?

Written by Len Epp
Updated over a week ago

What does it mean that a book is only "X% complete"?

Written by Len Epp
Updated over a week ago

I'm wondering how to report spelling/conversion errors. I bought a few books, and I see some that have weird characters, and other have some typos

Written by Len Epp
Updated over a week ago

I'm done with a Leanpub book. Can I share it?

Written by Peter Armstrong
Updated over a week ago

When I have sold an incomplete work and I publish upgrades, can I give the upgrades for free to those who have already paid?

Written by Len Epp
Updated over a week ago

The login token did not work - what should I do?

What to do when you can't log in using the token

Written by Len Epp
Updated over a week ago

My token has expired. What should I do?

Written by Len Epp
Updated over a week ago

I just bought a book with Extras. Where do I download the Extras?

How can I find my Extras?

Written by Len Epp
Updated over a week ago

How long does it take to ship a Leanpub book?

What is the typical shipping time for a Leanpub book?

Written by Len Epp
Updated over a week ago

Is it possible to change my Leanpub username?

Instructions for how to change your username

Written by Len Epp
Updated over a week ago

I can't open a PDF. I see “Failed - Insufficient permissions”

Written by Len Epp
Updated over a week ago

My purchase was blocked. Why is this happening and what can I do?

Written by Len Epp
Updated over a week ago

I'm trying to buy a book and I see "This transaction cannot be processed."

Leanpub rejected my credit card, saying "This transaction cannot be processed"

Written by Len Epp
Updated over a week ago

If I buy a book which is in-progress, how does it work? Am I kept current? What about refunds?

Written by Peter Armstrong
Updated over a week ago

Your site fails on American Express 4 digit CVV codes.

Written by Peter Armstrong
Updated over a week ago

Why do I need to sign in with my email address? I just want to buy a book!

I bought a book sometime in the past, and did not realize this created an account. I don't know my password. Why are you doing this?

Written by Peter Armstrong
Updated over a week ago

Why can't I buy Leanpub books on third party stores like Amazon, the iBookstore or Google Play?

Written by Peter Armstrong
Updated over a week ago

I'm having a problem using a credit card from Russian Federation. Help!

Written by Peter Armstrong
Updated over a week ago

Why am I seeing a CAPTCHA on checkout? I'm not a robot!

I hate CAPTCHAs!

Written by Peter Armstrong
Updated over a week ago

Where do I paste a coupon code?

An author gave me a coupon code. Where do I put it?

Written by Peter Armstrong
Updated over a week ago

Why does Leanpub allow duplicate purchases of a book?

Leanpub shows a warning on a book landing page when I already own a book, but why does it let me purchase it again at all?

Written by Peter Armstrong
Updated over a week ago

I got a vague error when trying to make a purchase that says "Please try again later". What should I do?

Written by Len Epp
Updated over a week ago

Do you have an app for reading Leanpub books?

Written by Len Epp
Updated over a week ago

I'm having problems with the Leanpub iOS app crashing or not downloading a book on my iPhone or iPad. What can I do?

Written by Len Epp
Updated over a week ago

Do you have an Android app for reading Leanpub books?

Written by Len Epp
Updated over a week ago

Leanpub is saying my VAT number is invalid. Why?

I tried to enter my VAT number on your checkout form, and your form said it was invalid. Why?

Written by Peter Armstrong
Updated over a week ago

The files I'm downloading are too big for my internet connection. What can I do?

Written by Len Epp
Updated over a week ago

Business Information About Leanpub

Written by Len Epp
Updated over a week ago

PayPal does not support my country or region. Is there another way for me to buy a Leanpub book?

Written by Len Epp
Updated over a week ago

I believe I have discovered unauthorized use of a photo. What should I do?

Written by Len Epp
Updated over a week ago

How do I delete my account?

Written by Len Epp
Updated over a week ago

How do I pay with American Express or Discover card?

You can actually pay with American Express or Discover card! Here's how...

Written by Peter Armstrong
Updated over a week ago

How can I remove "This is a Leanpub book" and the Leanpub logo from my book so I can upload it for sale on other websites?

I want to sell my book on another service. How do I get rid of the Leanpub page in my book?

Written by Len Epp
Updated over a week ago

I tried to buy a book and was taken to a screen that said you would send me a "token" by email. Why is this happening, and what should I do next?

Written by Len Epp
Updated over a week ago

If I want to pay more for a book after I have already bought it, what should I do?

Sometimes readers want to pay for a book after they have got it for free, or pay more for it after reading it

Written by Len Epp
Updated over a week ago

How do I cite a Leanpub book, for example, if I am quoting from it in a scholarly article or an essay?

Written by Len Epp
Updated over a week ago

I am going to need to add company information to my purchase receipt. How can I do that?

Written by Len Epp
Updated over a week ago

I have two Leanpub accounts, but I only want one. What should I do?

Written by Len Epp
Updated over a week ago

How do I reset my password?

Written by Len Epp
Updated over a week ago

After I buy a Leanpub book, how can I get it onto my device?

Written by Len Epp
Updated over a week ago

I was trying to buy a book and then the price changed. Why did this happen?

Written by Len Epp
Updated over a week ago

Your credit card form is turning down my attempt to make a purchase. What is going on and what can I do?

Written by Len Epp
Updated over a week ago

Why are all Leanpub books sold in US dollars?

Written by Len Epp
Updated over a week ago

How do I buy multiple copies of a book?

Written by Len Epp
Updated over a week ago

How do I buy a Leanpub book? How do I download or access the book after the purchase is complete?

Written by Len Epp
Updated over a week ago

How do I get a refund?

Written by Len Epp
Updated over a week ago

If I can't find an answer to my question in this Help Center, what should I do?

If you can't find an answer to your question here, there are other ways to get help!

Written by Len Epp
Updated over a week ago

What is Leanpub? I'm asking as a reader.

Written by Len Epp
Updated over a week ago

Since Leanpub books can be updated any time, I will need a place to go where I can always access the latest version of each book I buy. Do you provide me with a personal library for all my books?

Written by Len Epp
Updated over a week ago

How do I download the latest version of a Leanpub book?

Written by Len Epp
Updated over a week ago

What ebook formats does Leanpub publish?

Written by Len Epp
Updated over a week ago

Does Leanpub sell print books?

Written by Len Epp
Updated over a week ago

What if a book looks interesting but I want to take a peek inside before I buy it?

Written by Len Epp
Updated over a week ago

I have two accounts. I would like to merge them into one account. How can I do this?

Written by Len Epp
Updated over a week ago

Why do I see a "Suggested Price" and a "Minimum Price" when I buy a Leanpub book? What is "variable pricing"?

Written by Len Epp
Updated over a week ago

Some Leanpub books show how much money is going to a good cause. How does this work?

Written by Len Epp
Updated over a week ago

Why do book prices have VAT added?

Also, why does the price change sometimes? And why do you charge VAT, you're not in the EU? I need info for my accountant...

Written by Peter Armstrong
Updated over a week ago

How do I give feedback to authors?

I'd like to contact a Leanpub author with some feedback. How can I do that?

Written by Len Epp
Updated over a week ago

How do I get Leanpub books on my Kindle?

Here's what you need to do on Amazon so that you can get a Leanpub book onto your Kindle, and then what you do on Leanpub.

Written by Len Epp
Updated over a week ago

If I buy an in-progress ebook, will I get free updates?

Written by Len Epp
Updated over a week ago

What if I want to return a book? Can I get a refund?

Written by Len Epp
Updated over a week ago

How can I get an invoice or receipt for my purchase? Can I add custom information to the receipt, like my company's name and address?

Written by Len Epp
Updated over a week ago

I would like to purchase a book as a gift for someone else. How can I do this?

Written by Len Epp
Updated over a week ago

I would like to purchase a book for my company. Am I allowed to distribute the ebook to multiple people?

Keywords: company, multiple, copies, team

Written by Len Epp
Updated over a week ago

What is "Lean Publishing?"

Written by Len Epp
Updated over a week ago

Why should I buy an in-progress Leanpub ebook?

Written by Len Epp
Updated over a week ago

How can I register my interest in an in-progress but still unpublished book project?

Written by Len Epp
Updated over a week ago

Can I pre-order a copy of an unfinished book?

Written by Len Epp
Updated over a week ago

Why should I buy an ebook on Leanpub when I can buy it elsewhere, like at the Amazon or Apple online bookstores?

Written by Len Epp
Updated over a week ago

Can I pay by eCheck with PayPal?

Written by Len Epp
Updated over a week ago

I paid by eCheck but I didn't get my download link!

Written by Len Epp
Updated over a week ago

I'm still not sure about something! Can you help?

Written by Len Epp
Updated over a week ago