This is deliberate: for many of our readers, their first real introduction to Leanpub (and to our authors' books, bundles, courses, etc.) is on what we call the "post-purchase page", where you go after you complete a purchase on Leanpub.
We do say at the top that the downloads are available further down the page.
Over time, we will be experimenting a lot with the post-purchase page (including possibly having different versions for existing and new customers), but for now the important thing to keep in mind is that those of us (such as authors, and people who are already familiar with the Leanpub Help Center) who are experienced Leanpub users are the power users of Leanpub, and are not representative of the typical new Leanpub reader!
Our first priority with the post-purchase page is to make it as good as possible for the new Leanpub reader, and introduce them to Leanpub features. After that, we will probably enhance it to improve or streamline it for existing readers and authors.
We’ve decided to streamline and rearrange the post-purchase page, leading to the downloads and custom invoice stuff being much higher up
Even though we had hardly any negative reader feedback from it, we decided three things:
If enough authors think it’s bad or user-hostile, then we actually have a problem, even if readers don’t have a problem with it. (This is the “Adobe Digital Editions” problem: we’ve never once in 12 years heard from a reader who was having a problem with Adobe Digital Editions, but we’d heard from a number of authors. No, I don’t recall what the issue was in that case – I’ve blocked it out!)
Since we made release notes opt out, not opt in, about a couple months ago, we should have the email settings a lot higher up. (Reader email address sharing is still opt in, since that would be really bad to be the other way around.)
It could be that readers are, in fact, mildly annoyed – but not annoyed enough to email us. We don’t want our customers to be mildly annoyed; we want them to be really happy – both authors and readers!
Thanks again for the feedback about the issue, to all the authors who have raised it!
If you have any feedback or questions about this article, please email the Leanpub team about it at email@example.com!
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