Purchasing Help

Help with buying individual and multiple copies of Leanpub books, bundles and courses.

Len Epp avatar Peter Armstrong avatar
32 articles in this collection
Written by Len Epp and Peter Armstrong

Can you please fill in a Vendor Information Form for me?

I need your business information like your address, incorporation number, GST number, VAT number, DUNS number, etc.
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

There was a small extra charge added to my purchase, that is not shown on my Leanpub receipt. What happened?

Keywords: extra charge, not shown, receipt
Len Epp avatar
Written by Len Epp
Updated over a week ago

I understand you process all your payments in USD. But how do I calculate the exchange rate for my purchase?

Keywords: currency, conversion, exchange, rate, USD, US$
Len Epp avatar
Written by Len Epp
Updated over a week ago

If I already have one of the books in a bundle, do I get a rebate when buying the bundle?

Keywords: bundle, book, already have
Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm trying to make a purchase and it's showing the wrong country IP address. What can I do?

Keywords: Incorrect IP detected during checkout
Len Epp avatar
Written by Len Epp
Updated over a week ago

I want to purchase a book or a course on behalf of a company or an organization, and I need an invoice for my purchase

Len Epp avatar
Written by Len Epp
Updated over a week ago

I made a purchase and didn't get the currency exchange rate I was expecting. What happened?!

Keywords: exchange rate, purchase
Len Epp avatar
Written by Len Epp
Updated over a week ago

I am getting the message "This transaction cannot be processed. Please contact PayPal Customer Service." But I'm not using PayPal, I'm using your credit card form. What can I do?

Keywords: error, PayPal, Visa, Mastercard
Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm not receiving my receipt/invoice email from Leanpub. What can I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I can't create an account. Help!

Len Epp avatar
Written by Len Epp
Updated over a week ago

I bought the wrong book by mistake! What can I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Someone told me that a book or a course was free, but I got charged for it! Why?

Len Epp avatar
Written by Len Epp
Updated over a week ago

When will I get my refund?

I requested a refund. When will I get it?
Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm having trouble making a purchase! What can I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

Can you send me an invoice, in advance of making a purchase?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I think I bought a book twice. How can I check to make sure, and how can I get a refund?

I think I've made a duplicate purchase. Help!
Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm trying to pay with PayPal and I'm getting an error that says "There was a problem with PayPal, please try again later". What can I do?

I'm getting an error when trying to pay with PayPal
Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm considering buying a book which is 75% done. What does that mean exactly? Also, does Leanpub sell print books?

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

I'm organizing a conference and I'd like to give away Leanpub books to my attendees. What should I do?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I bought a book, then I subsequently signed up for Leanpub. How do I get my purchase added to my account?

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

I'm trying to make a purchase and it says I need to accept the Terms of Service, but I don't see them!?

Hint: Disable your ad blocker
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

I noticed a charge on my credit card which was then refunded, and I don't know who Leanpub is! What should I do?

Start by canceling your credit card!
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

I bought a book and then saw it was part of a bundle of books! What should I do?

Can I get a discount on the bundle? What should I do?
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

I'm a bookseller in the EU and I want to buy a book for one of my clients. Can I do this?

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

Why don't you charge the lower ebook VAT rate for Italy?

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

There doesn't seem to be that much security around download links...?

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

I want to order your ebooks or courses with a purchase order. Can I do this?

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

What is the VAT rate for ebooks and online courses in my country?

Len Epp avatar
Written by Len Epp
Updated over a week ago

I'm a repeat customer and I can't seem to sign in and make a purchase! Help!

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

What's your Canadian GST number? I need it for my records!

Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

I'm a materials buyer for a college, and we have an instructor who wants to use a Leanpub book as a textbook. How do I buy it to sell in our bookstore?

Can I buy download tokens?
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago

Can I buy multiple copies of a book with a coupon?

Can this be used with a coupon? Can this be used in a classroom setting, say at a university?
Peter Armstrong avatar
Written by Peter Armstrong
Updated over a week ago