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Purchasing Help
Help with buying individual and multiple copies of Leanpub books, bundles and courses.
Can I buy a Leanpub book if I'm from Turkey?
I made a purchase using a VAT number and I still got charged VAT. Can you please help?
Putting the downloads so far down the post-purchase page is bad UX.
Will I get an invoice after purchase, with my VAT and company name on it? I need an invoice, not a receipt.
What does a Leanpub purchase invoice look like? What information does a Leanpub purchase invoice include?
Are Reader Memberships restricted to one person, or can an organization
use it for its employees? Can I buy a Reader Membership for a team?
Can you please fill in a Vendor Information Form for me?
There was a small extra charge added to my purchase, that is not shown on my Leanpub receipt. What happened?
I understand you process all your payments in USD. But how do I calculate the exchange rate for my purchase?
If I already have one of the books in a bundle, do I get a rebate when buying the bundle?
I'm trying to make a purchase and it's showing the wrong country IP address. What can I do?
I want to purchase a book or a course on behalf of a company or an organization, and I need an invoice for my purchase with my company information. Can you provide me with a custom invoice?
I made a purchase and didn't get the currency exchange rate I was expecting. What happened?!
I am getting the message "This transaction cannot be processed. Please contact PayPal Customer Service." But I'm not using PayPal, I'm using your credit card form. What can I do?
I'm not receiving my receipt/invoice email from Leanpub. How can I get a receipt/invoice for a purchase?
I can't create an account. Help!
I bought the wrong book by mistake! What can I do?
Someone told me that a book or a course was free, but I got charged for it! Why?
When will I get my refund?
I'm having trouble making a purchase! What can I do?
Can you send me an invoice, in advance of making a purchase?
I think I bought a book twice. How can I check to make sure, and how can I get a refund?
I'm trying to pay with PayPal and I'm getting an error that says "There was a problem with PayPal, please try again later". What can I do?
I'm considering buying a book which is 75% done. What does that mean exactly? Also, does Leanpub sell print books?
I'm organizing a conference and I'd like to give away Leanpub books to my attendees. What should I do?
I bought a book, then I subsequently signed up for Leanpub. How do I get my purchase added to my account?
I'm trying to make a purchase and it says I need to accept the Terms of Service, but I don't see them!?
I noticed a charge on my credit card which was then refunded, and I don't know who Leanpub is! What should I do?
I bought a book and then saw it was part of a bundle of books! What should I do?
I'm a bookseller in the EU and I want to buy a book for one of my clients. Can I do this?
Why don't you charge the lower ebook VAT rate for Italy?
There doesn't seem to be that much security around download links...?
I want to order your ebooks or courses with a purchase order. Can I do this?
What is the VAT rate for ebooks and online courses in my country?
I'm a repeat customer and I can't seem to sign in and make a purchase! Help!
What's your Canadian GST number? I need it for my records!
Can I buy multiple copies of a book with a coupon?
I want to buy a Leanpub book for someone else. How can I buy a Leanpub book for other people?
My credit card purchase was declined. What can I do?
If I want to purchase a Monthly Reader Membership, will I be charged again after a month?
I'm trying to get a custom invoice and I'm seeing an error message. What can I do?
My phone number is being rejected when I'm trying to make a purchase on Leanpub. What can I do?
I'm a university or college professor and I'd like to buy Leanpub ebooks for my students. What should I do?