Purchasing Help

I'm a long-time customer from Turkey. Why doesn't my credit card work anymore?

Written by Peter Armstrong
Updated over a week ago

Can you please fill in a Vendor Information Form for me?

I need your business information like your address, incorporation number, GST number, VAT number, DUNS number, etc.

Written by Peter Armstrong
Updated over a week ago

There was a small extra charge added to my purchase, that is not shown on my Leanpub receipt. What happened?

Keywords: extra charge, not shown, receipt

Written by Len Epp
Updated over a week ago

I understand you process all your payments in USD. But how do I calculate the exchange rate for my purchase?

Keywords: currency, conversion, exchange, rate, USD, US$

Written by Len Epp
Updated over a week ago

If I already have one of the books in a bundle, do I get a rebate when buying the bundle?

Keywords: bundle, book, already have

Written by Len Epp
Updated over a week ago

I'm trying to make a purchase and it's showing the wrong country IP address. What can I do?

Keywords: Incorrect IP detected during checkout

Written by Len Epp
Updated over a week ago

I want to purchase a book or a course on behalf of a company or an organization, and I need an invoice for my purchase with my company information. Can you provide me with a custom invoice?

Written by Len Epp
Updated over a week ago

I made a purchase and didn't get the currency exchange rate I was expecting. What happened?!

Keywords: exchange rate, purchase

Written by Len Epp
Updated over a week ago

I am getting the message "This transaction cannot be processed. Please contact PayPal Customer Service." But I'm not using PayPal, I'm using your credit card form. What can I do?

Keywords: error, PayPal, Visa, Mastercard

Written by Len Epp
Updated over a week ago

I'm not receiving my receipt/invoice email from Leanpub. How can I get a receipt/invoice for a purchase?

Keywords: receipt, invoice, how

Written by Len Epp
Updated over a week ago

I can't create an account. Help!

Written by Len Epp
Updated over a week ago

I bought the wrong book by mistake! What can I do?

Written by Len Epp
Updated over a week ago

Someone told me that a book or a course was free, but I got charged for it! Why?

Written by Len Epp
Updated over a week ago

When will I get my refund?

I requested a refund. When will I get it?

Written by Len Epp
Updated over a week ago

I'm having trouble making a purchase! What can I do?

Written by Len Epp
Updated over a week ago

Can you send me an invoice, in advance of making a purchase?

Written by Len Epp
Updated over a week ago

I think I bought a book twice. How can I check to make sure, and how can I get a refund?

I think I've made a duplicate purchase. Help!

Written by Len Epp
Updated over a week ago

I'm trying to pay with PayPal and I'm getting an error that says "There was a problem with PayPal, please try again later". What can I do?

I'm getting an error when trying to pay with PayPal

Written by Len Epp
Updated over a week ago

I'm considering buying a book which is 75% done. What does that mean exactly? Also, does Leanpub sell print books?

Written by Peter Armstrong
Updated over a week ago

I'm organizing a conference and I'd like to give away Leanpub books to my attendees. What should I do?

Keywords: conference, give away, book, attendees, discount, free

Written by Len Epp
Updated over a week ago

I bought a book, then I subsequently signed up for Leanpub. How do I get my purchase added to my account?

Written by Peter Armstrong
Updated over a week ago

I'm trying to make a purchase and it says I need to accept the Terms of Service, but I don't see them!?

Hint: Disable your ad blocker

Written by Peter Armstrong
Updated over a week ago

I noticed a charge on my credit card which was then refunded, and I don't know who Leanpub is! What should I do?

Start by canceling your credit card!

Written by Peter Armstrong
Updated over a week ago

I bought a book and then saw it was part of a bundle of books! What should I do?

Can I get a discount on the bundle? What should I do?

Written by Peter Armstrong
Updated over a week ago

I'm a bookseller in the EU and I want to buy a book for one of my clients. Can I do this?

Keywords: third party, bookseller

Written by Peter Armstrong
Updated over a week ago

Why don't you charge the lower ebook VAT rate for Italy?

Written by Peter Armstrong
Updated over a week ago

There doesn't seem to be that much security around download links...?

Written by Peter Armstrong
Updated over a week ago

I want to order your ebooks or courses with a purchase order. Can I do this?

Written by Peter Armstrong
Updated over a week ago

What is the VAT rate for ebooks and online courses in my country?

Written by Len Epp
Updated over a week ago

I'm a repeat customer and I can't seem to sign in and make a purchase! Help!

Written by Peter Armstrong
Updated over a week ago

What's your Canadian GST number? I need it for my records!

Written by Peter Armstrong
Updated over a week ago

I'm a materials buyer for a college, and we have an instructor who wants to use a Leanpub book as a textbook. How do I buy it to sell in our bookstore?

Can I buy download tokens?

Written by Peter Armstrong
Updated over a week ago

Can I buy multiple copies of a book with a coupon?

Can this be used with a coupon? Can this be used in a classroom setting, say at a university?

Written by Peter Armstrong
Updated over a week ago