How Long Does It Take To Get My Refund?
If you have requested a refund for a Leanpub purchase, you should receive the funds within 3 to 10 business days, or possibly a lot sooner, depending on your method of payment.
"Business days" are Monday to Friday, excluding holidays.
If you're looking for instructions on how to get a refund, please see this article:
What If I Don't Get My Refund After 10 Business Days?
If you don't get your refund after 10 business days, you will need to contact your financial institution or payment service provider (such as your credit card company) to find out why you haven't received it yet.
Before you contact them, you will want to have your payment receipt information. You can find this information in the email you received when you made your purchase.
You can send yourself a new receipt via email using the "Request a Custom Receipt" feature on your "All Purchases" page here:
(You can just leave the "Custom Invoice Information" box blank if you want to).
Here is some business information about Leanpub that may help when you contact your payment provider:
You can also contact the team at hello@leanpub.com for more information about your purchase if you need it.
A Note About How Refunds Are Processed
We use two third-party services (Stripe and PayPal) to process payments and their corresponding refunds.
When you request a refund on Leanpub, we automatically issue a refund request to the service that was used for your purchase.
After the refund request is issued, we can provide you with confirmation that the refund request was issued, and some limited information about it, but at that point the process is not under our control any more.
Questions or Feedback
If you have any questions or feedback for this article, please email the Leanpub Team at hello@leanpub.com.
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