I made a purchase using a VAT number and I still got charged VAT. Can you please help?

Sometimes this happens, unfortunately. There's a lot that goes into validating a VAT number!

If you made your purchase using the "Checkout with Credit Card" button and you provided a VAT number and the VAT was still applied, here's what we recommend doing:

1. Refund the purchase. You can do this from your Leanpub Library. You can see how to get a refund on this page.

2. Make the purchase again using our "Checkout with PayPal" button. Note that you can either use a credit card or PayPal when choosing "Checkout with PayPal", and you do not need a PayPal account.

3. Enter your VAT number in our form before clicking one of the PayPal payment buttons. The VAT number should be applied correctly, and the VAT amount should be reduced to $0 if that is appropriate. You can see how to do this on this page.

Sorry about this issue, and thanks for being a Leanpub customer!

If you have any feedback or questions about this article, please email the Leanpub team about it at hello@leanpub.com!

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Interested in creating your first Leanpub book? Here are some quick tutorials for our most popular writing modes: http://help.leanpub.com/en/articles/3088382-quick-walkthroughs-for-getting-started-on-a-leanpub-book

Why do book prices have VAT added? Also, why does the price change sometimes? And why do you charge VAT, if you're not in the EU or the UK?

I wanted to buy a book on your website as a business. At checkout, I entered my VAT number, but I received an error saying "Please enter a valid VAT number" and unfortunately I cannot proceed with the purchase. But my VAT number is valid! What can I do?

I'm from the EU, and I know you pay and remit EU VAT. But how does this work with royalties? Do I need to send you invoices?

Why don't you charge the lower ebook VAT rate for Italy?

I'm purchasing on behalf of a European company. How can I remove VAT from the charge?