General Help

General questions about Leanpub which are not specific to authors, readers, publishers or causes.

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37 articles in this collection
Written by Leanpub Support

Technical questions about how Leanpub manages accounts

Keywords: account, accounts, manage, delete, reuse, username, email, email address
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Written by Leanpub Support
Updated over a week ago

Why has my account been suspended? What can I do next?

Keywords: account suspended, blocked, cannot access
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Written by Leanpub Support
Updated over a week ago

Can I make purchases on Leanpub using cryptocurrency?

Keywords: cryptocurrency, crypto, buy, purchase, can I, how, Bitcoin, Ethereum, Litecoin, and Bitcoin Cash
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Written by Leanpub Support
Updated over a week ago

I entered my VAT number when I made a purchase, but VAT was added to the purchase! What can I do?

Keywords: VAT, added, charged, Stripe
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Written by Leanpub Support
Updated over a week ago

I want to buy multiple lifetime Reader, Standard, or Pro memberships for my team. What should I do?

Keywords: Standard, Pro, membership, lifetime, how, process
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Written by Leanpub Support
Updated over a week ago

My purchase attempts are being rejected. What can I do?

Keywords: purchase, rejected, can't, can't complete, can't buy
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Written by Leanpub Support
Updated this week

How can I tell which account I'm signed in to? I'm not seeing the correct purchases in my library!

Keywords: book, course, library, account, not in library, not seeing
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Written by Leanpub Support
Updated over a week ago

A Leanpub author offered me a coupon for a special offer, but I can't find it. What can I do to get my coupon?

Keywords: coupon, version, offer, new, version, edition, where
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Written by Leanpub Support
Updated over a week ago

The price on Leanpub is in USD, but that is not my local currency. Can you let me know what the final charge will be in my currency, including sales taxes, the currency exchange rate, and fees?

Keywords: currency, local, USD, US$, dollars, total, tax, taxes, fees
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Written by Leanpub Support
Updated over a week ago

I need you to re-send a receipt for my purchase. Can I do this myself?

Keywords: receipt, new, again, re-send
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Written by Leanpub Support
Updated over a week ago

I tried to complete a purchase, but the purchase window just shows a blank screen. What happened, and what can I do?

Keywords: blank screen, purchase, can't complete, PayPal
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Written by Leanpub Support
Updated over a week ago

Is it possible to validate your identification number by VIES or using some other database?

Keywords: check, validate, search, EU, VAT, identification, number
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Written by Leanpub Support
Updated over a week ago

Where can I sign up for Leanpub's weekly and monthly discount email newsletter sales, to get great deals on books by Leanpub authors?

Keywords: newsletter, sales, where, how, opt in, sign up, valid, how long, deal, deals, discount, coupon, coupons
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Written by Leanpub Support
Updated over a week ago

Can I buy something from Leanpub with a bank transfer?

Keywords: bank transfer, buy, company, invoice
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Written by Leanpub Support
Updated over a week ago

I represent a publisher interested in acquiring the rights to a book published on Leanpub. What should I do?

Keywords: publisher, rights, represent, book, acquire
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Written by Leanpub Support
Updated over a week ago

How are books ranked in Leanpub's bestseller lists?

Keywords: top books, bestseller, list, rank, ranks, ranking
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Written by Leanpub Support
Updated over a week ago

I can't sign in and I'm seeing a message about CAPTCHA. What can I do to log in?

Keywords: sign in, log in, login, can't, captcha
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Written by Leanpub Support
Updated over a week ago

How can I change the email address for my Leanpub account?

Keywords: email address, change, new, personal, company, employer
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Written by Leanpub Support
Updated over a week ago

What countries does PayPal operate in?

Keywords: PayPal, countries, country, my country
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Written by Leanpub Support
Updated over a week ago

Where can I find information about Leanpub's Terms of Service, Privacy Policy, etc.?

Keywords: Terms of Service, Privacy Policy, Copyright Takedown
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Written by Leanpub Support
Updated over a week ago

I see an "Author Earns" slider. What if the author has passed away?

Keywords: author earns, passed away, deceased, dead
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Written by Leanpub Support
Updated over a week ago

Is It OK to Download and then Share Leanpub Ebooks online?

Keywords: share, sharing, free
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Written by Leanpub Support
Updated over a week ago

If I close my Leanpub account, does this mean that Leanpub will delete all my personal data?

Keywords: delete, data, personal information, GDPR
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Written by Leanpub Support
Updated over a week ago

How Do I Set Up My Avatar in the Forums?

Keywords: forum, avatar, picture
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Written by Leanpub Support
Updated over a week ago

When I clicked a link to email you, why did you open Outlook?

What's a mailto link?
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Written by Leanpub Support
Updated over a week ago

What does Leanpub do about bad actors?

Keywords: fraud, bad actors, suspending accounts, blocking accounts
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Written by Leanpub Support
Updated over a week ago

What are Leanpub's normal hours of operation?

Keywords: hours, business hours, support
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Written by Leanpub Support
Updated over a week ago

I'm trying to post to the forums and I see "Account temporarily on hold". What can I do?

Keywords: forum, authors forum, can't access, Account temporarily on hold
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Written by Leanpub Support
Updated over a week ago

How do I log in?

Keywords: log in, login, sign in, signin
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Written by Leanpub Support
Updated over a week ago

Where is Leanpub based?

Keywords: Leanpub, where, based, located
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Written by Leanpub Support
Updated over a week ago

When I try to sign in, I get a "Bad email or password", then when I try to reset my password, I get a "Unknown email". What can I do?

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Written by Leanpub Support
Updated over a week ago

I'm not getting the reset password email from Leanpub. What can I do?

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Written by Leanpub Support
Updated over a week ago

I'm trying to create a Leanpub account and I'm getting the error message "Please the review the problems below". What can I do?

Keywords: Please review the problems below
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Written by Leanpub Support
Updated over a week ago

The California Consumer Privacy Act (CCPA)

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Written by Leanpub Support
Updated over a week ago

Your Data and the General Data Protection Regulation (GDPR)

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Written by Leanpub Support
Updated over a week ago

I'm based in the EU, and I need your Certificate of Fiscal Residence for accounting purposes.

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Written by Leanpub Support
Updated over a week ago

Does Leanpub have a bug bounty program?

I'm an ethical hacker and a security researcher. Does Leanpub have a bug bounty program? How do I report a potential vulnerability?
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Written by Leanpub Support
Updated over a week ago