Go to Leanpub
All Collections
General Help
General Help
General questions about Leanpub which are not specific to authors, readers, publishers or causes.
40 articles in this collection
Written by
Leanpub Support
Technical questions about how Leanpub manages accounts
Keywords: account, accounts, manage, delete, reuse, username, email, email address
Written by
Leanpub Support
Updated over a week ago
Why has my account been suspended? What can I do next?
Keywords: account suspended, blocked, cannot access
Written by
Leanpub Support
Updated over a week ago
Can I make purchases on Leanpub using cryptocurrency?
Keywords: cryptocurrency, crypto, buy, purchase, can I, how, Bitcoin, Ethereum, Litecoin, and Bitcoin Cash
Written by
Leanpub Support
Updated over a week ago
How do I make a guest purchase using PayPal?
Keywords: purchase, PayPal, no account, how, guest purchase
Written by
Leanpub Support
Updated over a week ago
I entered my VAT number when I made a purchase, but VAT was added to the purchase! What can I do?
Keywords: VAT, added, charged, Stripe
Written by
Leanpub Support
Updated over a week ago
I want to buy multiple lifetime Reader, Standard, or Pro memberships for my team. What should I do?
Keywords: Standard, Pro, membership, lifetime, how, process
Written by
Leanpub Support
Updated over a week ago
Does Leanpub have an affiliate link program?
Keywords: affiliate, affiliates, affiliate link, affiliate links, program, affiliate program
Written by
Leanpub Support
Updated over a week ago
Where can I follow Leanpub online?
Keywords: where, follow, social media
Written by
Leanpub Support
Updated over a week ago
My purchase attempts are being rejected. What can I do?
Keywords: purchase, rejected, can't, can't complete, can't buy
Written by
Leanpub Support
Updated over a week ago
How can I tell which account I'm signed in to? I'm not seeing the correct purchases in my library!
Keywords: book, course, library, account, not in library, not seeing
Written by
Leanpub Support
Updated over a week ago
A Leanpub author offered me a coupon for a special offer, but I can't find it. What can I do to get my coupon?
Keywords: coupon, version, offer, new, version, edition, where
Written by
Leanpub Support
Updated over a week ago
The price on Leanpub is in USD, but that is not my local currency. Can you let me know what the final charge will be in my currency, including sales taxes, the currency exchange rate, and fees?
Keywords: currency, local, USD, US$, dollars, total, tax, taxes, fees
Written by
Leanpub Support
Updated over a week ago
I need you to re-send a receipt for my purchase. Can I do this myself?
Keywords: receipt, new, again, re-send
Written by
Leanpub Support
Updated over a week ago
I tried to complete a purchase, but the purchase window just shows a blank screen. What happened, and what can I do?
Keywords: blank screen, purchase, can't complete, PayPal
Written by
Leanpub Support
Updated over a week ago
Is it possible to validate your identification number by VIES or using some other database?
Keywords: check, validate, search, EU, VAT, identification, number
Written by
Leanpub Support
Updated over a week ago
Where can I sign up for Leanpub's weekly and monthly discount email newsletter sales, to get great deals on books by Leanpub authors?
Keywords: newsletter, sales, where, how, opt in, sign up, valid, how long, deal, deals, discount, coupon, coupons
Written by
Leanpub Support
Updated over a week ago
Can I buy something from Leanpub with a bank transfer?
Keywords: bank transfer, buy, company, invoice
Written by
Leanpub Support
Updated over a week ago
I represent a publisher interested in acquiring the rights to a book published on Leanpub. What should I do?
Keywords: publisher, rights, represent, book, acquire
Written by
Leanpub Support
Updated over a week ago
How are books ranked in Leanpub's bestseller lists?
Keywords: top books, bestseller, list, rank, ranks, ranking
Written by
Leanpub Support
Updated over a week ago
I can't sign in and I'm seeing a message about CAPTCHA. What can I do to log in?
Keywords: sign in, log in, login, can't, captcha
Written by
Leanpub Support
Updated over a week ago
How can I change the email address for my Leanpub account?
Keywords: email address, change, new, personal, company, employer
Written by
Leanpub Support
Updated over a week ago
What countries does PayPal operate in?
Keywords: PayPal, countries, country, my country
Written by
Leanpub Support
Updated over a week ago
Where can I find information about Leanpub's Terms of Service, Privacy Policy, etc.?
Keywords: Terms of Service, Privacy Policy, Copyright Takedown
Written by
Leanpub Support
Updated over a week ago
I see an "Author Earns" slider. What if the author has passed away?
Keywords: author earns, passed away, deceased, dead
Written by
Leanpub Support
Updated over a week ago
Is It OK to Download and then Share Leanpub Ebooks online?
Keywords: share, sharing, free
Written by
Leanpub Support
Updated over a week ago
If I close my Leanpub account, does this mean that Leanpub will delete all my personal data?
Keywords: delete, data, personal information, GDPR
Written by
Leanpub Support
Updated over a week ago
How Do I Set Up My Avatar in the Forums?
Keywords: forum, avatar, picture
Written by
Leanpub Support
Updated over a week ago
When I clicked a link to email you, why did you open Outlook?
What's a mailto link?
Written by
Leanpub Support
Updated over a week ago
What does Leanpub do about bad actors?
Keywords: fraud, bad actors, suspending accounts, blocking accounts
Written by
Leanpub Support
Updated over a week ago
What are Leanpub's normal hours of operation?
Keywords: hours, business hours, support
Written by
Leanpub Support
Updated over a week ago
I'm trying to post to the forums and I see "Account temporarily on hold". What can I do?
Keywords: forum, authors forum, can't access, Account temporarily on hold
Written by
Leanpub Support
Updated over a week ago
How do I log in?
Keywords: log in, login, sign in, signin
Written by
Leanpub Support
Updated over a week ago
Where is Leanpub based?
Keywords: Leanpub, where, based, located
Written by
Leanpub Support
Updated over a week ago
When I try to sign in, I get a "Bad email or password", then when I try to reset my password, I get a "Unknown email". What can I do?
Written by
Leanpub Support
Updated over a week ago
I'm not getting the reset password email from Leanpub. What can I do?
Written by
Leanpub Support
Updated over a week ago
I'm trying to create a Leanpub account and I'm getting the error message "Please the review the problems below". What can I do?
Keywords: Please review the problems below
Written by
Leanpub Support
Updated over a week ago
The California Consumer Privacy Act (CCPA)
Written by
Leanpub Support
Updated over a week ago
Your Data and the General Data Protection Regulation (GDPR)
Written by
Leanpub Support
Updated over a week ago
I'm based in the EU, and I need your Certificate of Fiscal Residence for accounting purposes.
Written by
Leanpub Support
Updated over a week ago
Does Leanpub have a bug bounty program?
I'm an ethical hacker and a security researcher. Does Leanpub have a bug bounty program? How do I report a potential vulnerability?
Written by
Leanpub Support
Updated over a week ago