Occasionally, people report that they do not receive the reset password email from Leanpub, after they request it here:
Sometimes, this is not a problem Leanpub can do anything to resolve. Here is some guidance that might help:
- Please make sure you are checking the correct email account.
- Check to see if the email is in your Spam folder, or some other place, like the "Promotions" tab in Gmail.
- Check to see if you email account has reached its storage limit. This really does happen to people sometimes!
- Whitelist emails from
leanpub.com. How you do this depends on the email service you are using.
If one of the above problems is the issue, once you have it resolved, please try requesting a reset password email again.
If none of these things is the issue, please email us about the issue at firstname.lastname@example.org.