General Help

General questions about Leanpub which are not specific to authors, readers, publishers or causes.

Len Epp avatar Peter Armstrong avatar
28 articles in this collection
Written by Len Epp and Peter Armstrong

How can I tell which account I'm signed in to? I'm not seeing the correct purchases in my library!

Keywords: book, course, library, account, not in library, not seeing
Len Epp avatar
Written by Len Epp
Updated this week

I need you to re-send a receipt for my purchase. Can I do this myself?

Keywords: receipt, new, again, re-send
Len Epp avatar
Written by Len Epp
Updated this week

I tried to complete a purchase, but the purchase window just shows a blank screen. What happened, and what can I do?

Keywords: blank screen, purchase, can't complete, PayPal
Len Epp avatar
Written by Len Epp
Updated this week

Is it possible to validate your identification number by VIES or using some other database?

Keywords: check, validate, search, EU, VAT, identification, number
Len Epp avatar
Written by Len Epp
Updated this week

Where can I sign up for Leanpub's weekly and monthly discount email newsletter sales, to get great deals on books by Leanpub authors?

Keywords: newsletter, sales, where, how, opt in, sign up, valid, how long, deal, deals, discount, coupon, coupons
Len Epp avatar
Written by Len Epp
Updated this week

Can I buy something from Leanpub with a bank transfer?

Keywords: bank transfer, buy, company, invoice
Len Epp avatar
Written by Len Epp
Updated this week

I represent a publisher interested in acquiring the rights to a book published on Leanpub. What should I do?

Keywords: publisher, rights, represent, book, acquire
Len Epp avatar
Written by Len Epp
Updated this week

How are books ranked in Leanpub's bestseller lists?

Keywords: top books, bestseller, list, rank, ranks, ranking
Len Epp avatar
Written by Len Epp
Updated this week

I can't sign in and I'm seeing a message about CAPTCHA. What can I do to log in?

Keywords: sign in, log in, login, can't, captcha
Len Epp avatar
Written by Len Epp
Updated this week

How can I change the email address for my Leanpub account?

Keywords: email address, change, new, personal, company, employer
Len Epp avatar
Written by Len Epp
Updated today

What countries does PayPal operate in?

Keywords: PayPal, countries, country, my country
Len Epp avatar
Written by Len Epp
Updated this week

Where can I find information about Leanpub's Terms of Service, Privacy Policy, etc.?

Keywords: Terms of Service, Privacy Policy, Copyright Takedown
Len Epp avatar
Written by Len Epp
Updated this week

I see an "Author Earns" slider. What if the author has passed away?

Keywords: author earns, passed away, deceased, dead
Len Epp avatar
Written by Len Epp
Updated this week

Is It OK to Download and then Share Leanpub Ebooks online?

Keywords: share, sharing, free
Len Epp avatar
Written by Len Epp
Updated this week

If I close my Leanpub account, does this mean that Leanpub will delete all my personal data?

Keywords: delete, data, personal information, GDPR
Len Epp avatar
Written by Len Epp
Updated this week

How Do I Set Up My Avatar in the Forums?

Keywords: forum, avatar, picture
Len Epp avatar
Written by Len Epp
Updated this week

When I clicked a link to email you, why did you open Outlook?

What's a mailto link?
Peter Armstrong avatar
Written by Peter Armstrong
Updated this week

What does Leanpub do about bad actors?

Keywords: fraud, bad actors, suspending accounts, blocking accounts
Len Epp avatar
Written by Len Epp
Updated this week

What are Leanpub's normal hours of operation?

Keywords: hours, business hours, support
Len Epp avatar
Written by Len Epp
Updated this week

I'm trying to post to the forums and I see "Account temporarily on hold". What can I do?

Keywords: forum, authors forum, can't access, Account temporarily on hold
Len Epp avatar
Written by Len Epp
Updated this week

How do I log in?

Keywords: log in, login, sign in, signin
Len Epp avatar
Written by Len Epp
Updated this week

Where is Leanpub based?

Keywords: Leanpub, where, based, located
Len Epp avatar
Written by Len Epp
Updated this week

When I try to sign in, I get a "Bad email or password", then when I try to reset my password, I get a "Unknown email". What can I do?

Len Epp avatar
Written by Len Epp
Updated this week

I'm not getting the reset password email from Leanpub. What can I do?

Len Epp avatar
Written by Len Epp
Updated this week

I'm trying to create a Leanpub account and I'm getting the error message "Please the review the problems below". What can I do?

Keywords: Please review the problems below
Len Epp avatar
Written by Len Epp
Updated this week

The California Consumer Privacy Act (CCPA)

Len Epp avatar
Written by Len Epp
Updated this week

I'm based in the EU, and I need your Certificate of Fiscal Residence for accounting purposes.

Peter Armstrong avatar
Written by Peter Armstrong
Updated this week

Does Leanpub have a bug bounty program?

I'm an ethical hacker and a security researcher. Does Leanpub have a bug bounty program? How do I report a potential vulnerability?
Peter Armstrong avatar
Written by Peter Armstrong
Updated this week