Sometimes when we attempt to pay royalties to an author via Wise, the payment is returned to us as a failed payment.
When this happens, the money will be returned to us, and it will be rolled-forward and included in our next attempt to pay you, so you do not need to worry about the money being lost.
However, when this happens, you will want to do two things:
1) Resolve the issue with Wise
2) After you have resolved the issue with Wise, contact us via email at hello@leanpub.com to let us know that you have resolved the issue. (When the payment attempt to you failed, we may have blocked future payments to you, until you let us know the issue is resolved).
That's all you really need to know, but in the rest of this article we'll go into more detail about what to do if our payment to you via Wise fails, and is returned to us.
Related Article: How and when do you pay royalties?
Resolving the Issue with Wise
To resolve the issue, we recommend you sign in to your Wise account, and look for a message or notification regarding the cause of failed payment.
You may also need to contact their customer support to resolve the issue. In our experience, their customer support is very good.
Typically, all that you need to do in this case is complete an extra verification step with Wise.
Notifying Leanpub That the Issue Has Been Resolved, and Removing the Leanpub Account Flag Blocking Future Payments
When a royalty payment attempt fails, we may put a flag on your Leanpub account to prevent future payments to you, until you resolve the issue.
When you have resolved the issue with Wise, please notify the team at hello@leanpub.com.
We will then remove the flag on your account if we placed one on it, and you will automatically receive your next payment at the normal royalty payment time, at the beginning of the next month.
Feedback on the Process from a Leanpub Author
A Leanpub author shared the following feedback with us regarding their experience resolving a payment issue with Wise:
- I received an email from Wise requesting identity verification.
- I submitted images of both the front and back of a valid identification document, such as a passport or driver's license.
- I also sent a selfie that matches the photo on the ID.
- Following this, I had the option to choose between automatic verification based on artificial intelligence or manual verification by a person.
- I opted for automatic verification and received an email confirming the completion of the process in about 30 minutes.
Switching to Receive Royalty Payments via PayPal
You can switch to receive payments via PayPal on your Payment Settings page:
If you do switch to receive payment via Wise instead, please contact the team at hello@leanpub.com and ask them to remove the flag we may have placed on your account to block future payments.
We will then remove the flag, and you will automatically receive your next payment at the normal royalty payment time, at the beginning of the next month
If you have any feedback or questions about this article, please email the Leanpub team about it at hello@leanpub.com!
If you have any questions or thoughts on writing and self-publishing with Leanpub, please join our global community of authors in our Authors Forum here!
Are you interested in self-publishing, and creating your first Leanpub book? Here are some quick tutorials for our most popular writing modes: http://help.leanpub.com/en/articles/3088382-quick-walkthroughs-for-getting-started-on-a-leanpub-book
Are you looking for great deals on Leanpub ebooks, ebook bundles, and courses? Sign up for our Weekly and Monthly newsletter sales here!
To learn about amazing new books and authors, subscribe to our YouTube channel here: https://www.youtube.com/leanpub.
You can also follow Leanpub in lots of other places!
