Yes, if you contact Leanpub for help resolving an issue with one of your books or courses, we may run previews of the book or course ourselves, to identify and then fix the problem.
While we may run previews of the book or course, we will not publish your book or course for you.
If you are on a Free plan, when the issue is resolved, we will reset your count of monthly previews & publishes, so they will not be used up as part of our effort to help.